Germany Job Openings

Landa Corporation

Field Service Engineer, Germany

Wiesbaden

FULL TIME

November 18, 2024

Landa Digital Printing is seeking a Field Service Engineer (FSE) who will ensure optimum customer satisfaction with Landa's Nanographic Printing® presses by providing first-class technical support to Landa's growing customer base and enhancing strong relationships with customers.

Requirements:

  • Experience in product support in the graphic arts industry for digital printers or offset presses
  • Experience in inkjet systems - an advantage
  • End to end, highly-skilled technical capabilities and strong troubleshooting skills
  • Local language conversation level skills (German)
  • Additional languages conversation level skills – advantage
  • Valid driving license

Responsibilities:

  • Transfer of technical knowledge to press operators to resolve on-site technical issues
  • Escalate complex issues to Landa’s worldwide teams to ensure optimal and effective treatment of customer issues
  • Harness technical knowledge on the technical aspects of the presses, to maximize both press production and productivity

Attributes:

  • Availability to work flexible hours, with the ability to travel to customers' sites including overnight trips.
  • Ability to work under remote supervision and perform well under pressure
  • Excellent interpersonal skills, working with global customers and colleagues
  • "Can do" approach using established technical policies and procedures to effectively handle customer issues
  • Excellent self-learning capabilities - always looking to deepen knowledge of existing systems, technologies, and products
  • Self-motivated and able to work in a dynamic workplace
  • Clear and effective English communication skills
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