UNV’s Management Services hold the responsibility for the strategic planning, managerial leadership, oversight, and quality control of an integrated platform of operational services ensuring timely, effective and efficient delivery according to corporate performance standards and in compliance with the UN Regulations and Rules and UNDP´s accountability framework.
The Information and Communication Technology Section (ICTS) is responsible for the running operations of all ICT on-premises and cloud datacenters, cloud platforms and services, business applications, corporate websites, helpdesk, videoconferences, security services, hardware, software, network, and telecommunications services. This includes application system analysis, design, development and maintenance, local and global telecommunication networks, commercial hardware and software installation and operation (at both desktop and network levels), internet, and email. ICTS is also providing network and support services to other UN Agencies in UN Bonn Campus. ICTS is working in close collaboration with UNDP ITM department.
Under the supervision the Infrastructure Team Leader the incumbent contributes in planning and designing the ICT infrastructure components for corporate UNV requirements; and provides technical expertise in the design, implementation and oversight of initiatives driven by business needs.

• Plan, install and maintain ICT Hybrid infrastructure and ICT services.
• Administer Linux Infrastructure
• Administer Windows Infrastructure
• Administer Multiple Directory Services on site and in Azure-cloud services
• Maintain Public and Private DNS services
• Manage VMWare plus Hyper-V, in addition to cloud infrastructure
• Manage SAN/NAS storage infrastructure, and Backup infrastructure.
• Plan, implement and improve the on-prem Postfix/Linux messaging system
• Ensure data/media recoverability by implementing a consistent schedule of system backups and database archive operations.
• Prepare and update system administration documentation and server operations manuals.
• Analyze performance problems and implement solutions to enhance functionality, reliability and usability.
• Implement and maintain IT security systems, such as IPS, ATP, and multiple Checkpoint Firewalls
• Analyze critical infrastructure devices and systems for weaknesses, threats, vulnerabilities and controls.
• Administer and Maintain TLS and SSL certificates for all target systems within the Hybrid infrastructure
• Administer Identity and Access Management infrastructure

• Administer Cisco Infrastructure (wired + Wireless)
• Administer Meraki infrastructure (wired + Wireless)
• Plan, install and maintain firewalls, routers, switches, cabling system and patch panels.
• Design network architecture including, DMZ, ISP access, WAN, reverse-proxies and VLANs.
• Manage Virtual Private Network technology infrastructures, including site-to-site VPN, and User Remote Access VPN.
• Coordinate with Common Services Unit, telecommunication providers and ISPs to manage Internet connectivity and service.
• Update network diagrams and network operations manuals.
• Monitor IT infrastructure and services using Network Monitoring system in order to pro-actively troubleshoot system anomalies.
• Plan, install and maintain wireless network infrastructure for the LEU tower
• Plan the implementation of ICT disaster recovery and business continuity mechanisms.

• Administer Azure Front Door CDN
• Administer Imperva CDN
• Administer Mailchimp/Mandrill Messaging subscriptions
• Administer Cloudflare DNS
• Administer UNICC/Geneva remote Hybrid Presence
• Administer Azure B2C multiple subscriptions
• Administer Azure Dev Ops
• Administer Azure Permission Model for users, vendors, and partners
• Administer Salesforce Access to end-users
• Administer Cloud Printing

Achieve Results:

• Plans and monitors own work, pays attention to details, delivers quality work by deadline

Think Innovatively:

• Open to creative ideas/known risks, is pragmatic problem solver, makes improvements

Learn Continuously

• Open minded and curious, shares knowledge, learns from mistakes, asks for feedback

Adapt with Agility

• Adapts to change, constructively handles ambiguity/uncertainty, is flexible

Act with Determination

• Shows drive and motivation, able to deliver calmly in face of adversity, confident

Engage and Partner

• Demonstrates compassion/understanding towards others, forms positive relationships

Enable Diversity and Inclusion

• Appreciate/respect differences, aware of unconscious bias, confront discrimination

Cross-Functional & Technical competencies
Knowledge Generation

• Ability to research and turn information into useful knowledge, relevant for context, or responsive to a stated need

Customer Satisfaction/Client Management

• Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfil and understand the real customers' needs.
• Look for ways to add value beyond clients' immediate requests.
• Ability to anticipate client's upcoming needs and concerns.

Network, Communication and Infrastructure Management

• Ability to develop/integrate/operate/manage IT network, communications, Cloud or on-premise infrastructure, and new technologies like Io T.

IT Security Management

• Knowledge of Cyber Security technologies, processes, techniques and tools. Apply practical innovations to solve cybersecurity problems. Capability to keep UNDP/UNV systems and data safe. Knowledge of ISO 27001 principles.

IT Continuity and Disaster Recovery

• Ability to advise on IT continuity and disaster recovery. Knowledge of ISO 22301 an asset.

• Only short-listed applicants will be contacted.
• The successful candidate will hold a UNDP letter of appointment.
• This post is for local recruitment only. It is open to citizens of the European Union (EU) member states or holders of residence and unlimited work permits for Germany. All travel, interview and relocation costs, if any, incurred to take up an appointment at the duty station in Bonn are at the expense of the applicant.