• The Aurora Europe headoffice is based in Berlin/Germany.
• The Aurora Polska office is located in Warsaw/Poland.
• Fully remote working option is available in Germany or Poland.

• 
  IT Operations:
• Monitor and maintain the company's IT systems, including Private Cloud, servers, workstations, mobile, and network devices.
• Ensure Global and Local policies are adhered and complied to
• Troubleshoot hardware and software issues, providing timely support to end-users. Deploy new hardware and software solutions.
• Manage assets, requests and incidents with Aurora’s ITSM Tool.
• Manage desktop applications and patching with Aurora’s Remote management tool
• User Support:
• Provide technical support to end-users, addressing IT-related inquiries and issues.
• Collaborate with colleagues to develop user training materials and conduct training sessions for stakeholders where appropriate
• Assist the Canadian IT team as and when required.
• Security and Compliance:
• Assist in the implementation and enforcement of security policies and practices to safeguard sensitive data.
• Work closely with Canadian IT and business teams to ensure compliance with GDPR, SOX, PCI-DSS and EU-GMP regulations.
• Participate in compliance audits, providing necessary documentation and support as requested.
• Assist in implementing corrective actions based on audit findings.
• Documentation:
• Maintain accurate and up-to-date documentation of IT systems, configurations, and procedures such as: Image deployment, Application Deployment, process and procedures.
• Ensure that documentation complies with regulatory requirements.
• Vendor Management:
• Collaborate with third-party vendors for hardware, software, and service procurement.
• Evaluate vendor performance and assist in contract negotiations.
• Travel and On-call:
• Due to the nature of the business, travel to other EU countries might be required.
• In addition, participation in the on-call rotation might be required.

• Bachelor's degree in information technology, computer science, or a related field.
• Previous experience in an IT Analyst role, preferably within a regulated industry like cannabis or pharmaceuticals.
• Familiarity with IT infrastructure components, including hardware, software, and networks.
• Excellent English language skills, both written and spoken.
• Proficency in German or Polish is an advantage
• Basic understanding of security principles and best practices.
• Strong problem-solving and analytical skills.
• Strong service orientation in dealing with clients
• Excellent communication and interpersonal skills.
• Certifications such as Comp TIA A+, Comp TIA Security+, or ITIL are a plus.
• Valid work visa

• A challenging and exciting role with the European market leader in medicinal cannabis, one of the youngest and fastest-growing sectors.
• Permanent, full-time employment (40 hours per week).
• A friendly work environment where a casual culture and the freedom to choose your dress code are standard.
• Germany: 30 vacation days per calendar year.
• Germany: To keep our employees happy and fit, we offer a sponsored membership in Urban Sports Club.