Follows front office protocols to maintain the integrity of company workflows.
Opens and closes office, tidies workspace.
Checks in/Checks out patients for appointments and services.
Collects co-pays, estimated costs for services, and past due balances.
Maintains patient records: Verifies, and updates demographic, insurance, and other necessary information in the health record.
Answers the telephone, makes reminder calls, sends and responds to texts.
When scheduling appointments in person or by telephone, considers options to optimize patient satisfaction, provider time, and treatment room utilization.
Sends documents/forms that need to be completed prior to patient visit.
Anticipates patients' anxieties answering patients' questions and provides education and explanation of recommended procedures and referrals.
Ensures efficient coordination of care by electronically filing, retrieving and sending patient records according to HIPAA and company guidelines.
Completes assigned tasks, Case Dashboard cases and Tasks in the Clinical Inbox in a timely manner.
Maintains satisfactory, regular and predictable attendance by reporting to work as scheduled and keeping unscheduled absences to a minimum.
Maintains patient confidentiality of personal/financial information and strictly follows HIPAA Guidelines.
Helps patients in distress by responding to emergencies in a calm and professional manner.
Maintains operations by following policies and procedures; reporting needed changes.
Provides feedback and communicates regularly with Scheduling Manager to optimize workflows and identify areas of improvement.
Other tasks and projects as assigned.