Clinical Customer Development Specialist (m/f/d)
Job ID: 230904BR

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team of more than 100,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.

As one of the largest biotechnology companies in Germany, we research, develop and produce innovative biomarker diagnostics and distribute our products in more than 65 countries. B•R•A•H•M•S is based in Hennigsdorf near Berlin, which is home to about 285 of the company’s 550 employees worldwide.

Discover impactful work:

Clinical Customer Development Specialist is expected to support PCT (Procalcitonin) utilization strategies in healthcare settings, that help achieve optimal patient and health economics outcomes by advancing the diagnosis of bacterial infection and supporting antibiotic stewardship initiatives.
This role is responsible for growing clinical demand of PCT across the region through discovery, engagement, education & training of clinical and laboratory customers. The person in the role will also develop close working relationships with partnering IVD laboratory diagnostics equipment providers.

A day in the life:

• Take responsibility for account profiling, targeting and development of healthcare settings within designated region; Build relationships with key customers from Laboratory Leadership and Clinical Leads, including but not limited to Infectious Disease, Emergency Medicine, Critical Care and Antibiotic Stewardship Committees
• Work with License Partners, within territory of responsibility to coordinate activities with target accounts
• Gain agreement from key hospital/healthcare setting stakeholders for broad test utilization, achieve hospital-wide protocol adoption and implementation
• Analyze account dynamics to gain a deep understanding of customer objectives and customer clinical challenges; Use clinical insights to build and implement education programs.
• Deliver education programs through 1:1 presentation and clinical sessions
• Collaborate with regional Scientific Liaisons, Medical Affair & Marketing teams to provide clinical insights that support message development for presenting and differentiating the clinical value of PCT assay.
• Assures that all training, presentations, and discussions are consistent with approved product indications for use
• Be representative of Thermo Fisher during local, regional, national, and international meetings and events
• Be accountable to an annual operating growth plan as well as individual performance related to specific activity metrics
• Update relevant business data to ensure full utilization of customer relationship management tool (SFDC) as the single source of truth

The keys to success:

Education

• Bachelor’s degree in Healthcare/Medical Sciences, Biochemistry or related field is required; Ph D degree is preferred

Experience

• 3 + years Healthcare experience, with a preference of experience in either: diagnostic lab settings, clinical demand related, customer development or key account experience
• Clinical/scientific background preferred
• Experience in Health Economics preferred
• Proven track record in cross-functional healthcare environment preferred
• Built positive relationships with key customers and partners to impact business growth
• Experience in healthcare customer segmentation and account mapping preferred
• Experience engaging and influencing decision makers from different healthcare settings such as laboratory, pharmacy, ICU, ED and hospital administration preferred
• Experience in analysis and assessment of training and development needs for target customers preferred
• Experience with conducting customer training preferred

Knowledge, Skills, Abilities

• Self-directed and highly motivated
• Strong analytical skills that coincide with the ability to implement sophisticated demand generation strategies
• Strong presentation and organization skills
• Able to establish and develop strong and lasting customer and partner relationships
• Experience in working in matrix organization
• Ability to travel extensively and as needed; minimum travel is >50%
• Proficient with SFDC CRM, Microsoft Excel, Word, Power Point and Outlook

What we offer:

• Employment with an innovative, future-oriented organisation
• Outstanding career and development prospects
• Company pension scheme and other fringe benefits
• Exciting company culture which stands for integrity, intensity, involvement and innovation

If you are interested, please apply online with your CV and Motivation Letter including possible start date and salary expectations.

At Thermo Fisher Scientific, each one of our 100,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or any other legally protected status.

Apply today! http://jobs.thermofisher.com

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