• drive better delivery synergies and orchestration
• enhance the experience we deliver across the client journey
• streamline decision making and channel our investments more effectively
• build new capabilities ahead of the market to capitalize on untapped opportunities
• create more opportunities for talent development and reskilling, across the firm.

• Monitor and Manage Payment Systems: Oversee the operation of payment processing systems to ensure that all transactions are executed accurately and within the designated timeframes, adhering to internal KPIs and regulatory standards.
• IT Coordination and Integration: Collaborate closely with IT teams to ensure that payment processing systems are integrated effectively with third-party payment providers, in-house booking systems, ledger systems, and middleware. Address any technical issues promptly to maintain smooth operations.
• End-of-Day (EOD) Process Management: Supervise the end-of-day processing within the payment systems, ensuring that all transactions are reconciled, recorded, and reported accurately across all platforms.
• System Optimization and Troubleshooting: Identify, troubleshoot, and resolve issues within the payment processing systems. Continuously seek opportunities to optimize system performance and improve the efficiency of payment flows.
• Payment Technology Expertise: Utilize deep knowledge of payment technologies, including clearing & settlement systems, SWIFT messaging, high-value payment platforms, and currency payment processes, to enhance system capabilities and ensure robust, secure payment operations.
• Manage Payment Processing: Ensure that all bank payments are processed correctly and on time, following internal KPIs and industry regulations.
• Coordinate with Stakeholders: Foster strong communication and collaboration with business teams, third-party payment providers, and IT departments to keep operations smooth.
• Leverage Domain Expertise: Apply knowledge of payments, clearing & settlement, high-value transactions, SWIFT, and currency payments to resolve issues and improve processes
• Process Analysis and Improvement: Conduct thorough analysis of existing IT processes. Identify inefficiencies and bottlenecks, and design solutions for process optimization.
• IT Service Management (ITSM): Implement and manage ITSM best practices, ensuring that IT services meet the needs of the business and adhere to industry standards.
• Project Management: Lead and manage projects focused on the development and implementation of process improvements within the IT department.
• Stakeholder Engagement: Collaborate with business units and IT teams to understand process requirements and ensure that IT processes align with business objectives.
• Documentation and Compliance: Develop and maintain comprehensive documentation for IT processes, ensuring compliance with regulatory standards and internal policies.
• Change Management: Facilitate change management initiatives, ensuring smooth transition and adoption of new processes and technologies across the organization.
• Performance Monitoring: Establish metrics and KPIs to measure the effectiveness of IT processes. Regularly review performance data to identify areas for further improvement.
• Team Collaboration: Work closely with IT and business teams to foster a culture of continuous improvement, innovation, and collaboration.

• Being Respectful, this requires that you treat others how you want to be treated.
• Being Responsive, this requires that you always acknowledge, commit and respond within reasonable timeframes.
• Always Communicating, this requires that you ensure information flows (including difficult news) in a timely, proactive and consistent manner.
• Demonstrate Stewardship, this requires that you put the interest of Wipro ahead of everything else (business unit / team / self).
• Building Trust, this require that you demonstrate a high say-do ratio in everything you do without externalizing failures.

• Experience in IT process management, business analysis, or a related field within the banking or financial services industry.
• In-depth knowledge of payment processing systems, including clearing & settlement, SWIFT messaging, and high-value payment platforms. Expertise in managing currency payments and understanding the regulatory frameworks governing financial transactions. Strong familiarity with the integration of payment systems across various IT landscapes, including in-house booking and ledger systems
• Certification in ITIL, Lean, Six Sigma, or similar methodologies preferred.
• Bachelor’s or Master’s degree in Information Technology, Business Administration, or a related field.
• Strong understanding of the banking industry’s regulatory environment and compliance requirements.
• Proven track record of implementing successful process improvement initiatives.

Skills:

• Excellent analytical and problem-solving skills.
• Strong project management and organizational abilities.
• Effective communication and interpersonal skills.
• Proficiency in process mapping and modeling tools.
• Ability to lead and manage change effectively.

Securities and Capital Markets

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.