YOUR MISSION:

As a Senior Customer Success Manager (f/m/d)* at Parloa, you will play a pivotal role in strategically guiding our customers through their journey with our Conversational AI platform.

IN THIS ROLE YOU WILL:

• Be the dedicated point of contact for our customers, building and nurturing relationships.
• Navigate and manage the entire customer journey, from onboarding to ongoing engagement and growth.
• Ensure customers continuously create value by utilizing Parloa.
• Provide expert guidance and steering during implementations.
Collaborate with the team to drive customer success, and take a hands-on approach where necessary.

WHAT YOU BRING TO THE TABLE:

• At least 3 years of professional experience in Customer Success, Consulting, Account Management, or Project Management, ideally within a B2B Saa S scale-up.
• Strong project management skills with a passion for meeting milestones and effective stakeholder management.
• An innate ability to build lasting relationships with diverse stakeholders.
• Excellent communication and presentation skills in both German and English.
• Proven ability to manage multiple customers and tasks simultaneously in a fast-paced environment
• A keen interest in customer communication, AI, chatbots, and digital voice assistants. Practical experience with AI projects is a plus.
• An "own it" mentality, with the drive to take ownership of tasks from start to finish.

WHAT'S IN IT FOR YOU?

• Deutschland ticket, Urban Sports Club, Job Rad, Nilo Health and other benefits
• Opportunity to build and scale your career at the intersection of customer-facing roles and engineering in a dynamic startup on its journey to become an international leader in Saa S platforms for Conversational AI.
• Join a diverse team of 35+ nationalities with flat hierarchies and a collaborative company culture.
• Competitive compensation and equity package.
• Access to a training and development budget for continuous professional growth.
• Regular team events, game nights, and other social activities.
• Work from a home and/or our beautiful office(s) in the heart of Berlin or Munich with adjustable desks, social areas, fresh fruits, cereals, and drinks.

Your recruiting process at Parloa:

Recruiter video call Meet your manager Challenge Task & Expert interview Meet the team Meet one of our Executives