• Experience maintaining software systems or related fields.
• Experience with monitoring frameworks (such as Cloud Watch, Datadog, Grafana, Elastic or similar).
• Solid understanding of Linux and networking fundamentals.
• Experience decomposing complex problems into simple, straight-forward solutions.
• Experience proactively to solving problems before they occur.

AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS. Within AWS UC, Amazon Dedicated Cloud (ADC) roles engage with AWS customers who require specialized security solutions for their cloud services.

What does AWS Managed Operations do?
The AWS Managed Operations (MO) is a part of the UC organization. AWS (MO) was created with the objective to reduce operational load and toil through operations automation and best practices along with long-term engineering projects, while operating Utility Computing (UC)-owned services in Sovereign, Gov Cloud, and all but two commercial regions and local zones (IAD and one standard footprint commercial region). Our mission’s immediate focus is operating AWS’ first Sovereign partition product, the European Sovereign Cloud (ESC), at launch in 2025. Our customers require that a dedicated set of EU residents serve as operators. Managed Operations fulfills that promise, building in accountability and transparency mechanisms, with a focus on maintaining customer experience.
Public facing communication regarding ESC : https://aws.amazon.com/blogs/aws/in-the-works-aws-european-sovereign-cloud/.

We are building a new best-in-class engineering and operations team that will own the day-to-day operations for AWS Regions; improving the availability, reliability, latency, performance and efficiency to operate AWS regions. Amazon is looking for a highly motivated Support Engineer who help maintain AWS’ software systems. We need engineers who enjoy constantly learning and diving deep into the wide range of systems and technologies that make up one of the world’s largest cloud providers. Amazon will provide relocation support for successful applicants relocating within the European Union.

A day in the life
Embark on a dynamic day as a seasoned technical professional, leveraging profound expertise to address and resolve intricate system issues within the sphere of your team's responsibilities. As a nimble problem-solver, you play a pivotal role in swiftly extending assistance, contributing to the professional development of junior engineers through active mentoring and knowledge-sharing.

Your impact goes beyond mere trouble-shooting; you meticulously refine documentation, processes, and tools, elevating operational efficiency and setting new benchmarks for excellence. This commitment to continuous improvement is emblematic of your dedication to fostering a culture of excellence within the technological landscape.

Moreover, your pursuit of mastery in diagnostic skills sets you apart as a formidable force, unraveling the complexities of system architecture and discerning the root causes of challenges. This professional journey is not just a role; it's a dynamic odyssey marked by strategic problem-solving, impactful leadership, and a relentless pursuit of technological prowess. Welcome to a day where each task contributes to a legacy of innovation and excellence in the realm of technology.

In addition to these responsibilities, your position involves 24x7 on-call responsibility. You work as a team to root-cause issues and ensure your systems remain resilient and fault-tolerant, underscoring your commitment to maintaining operational excellence.

About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Since the Covid19 pandemic we adjusted to remote work and established a hybrid work environment in which engineers spend 3 days working in the office, adjusted to the team needs.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and Amaze Con (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

• Familiarity operating services in AWS.
• Experience actively mentoring junior engineers.
• Familiarity in at least one scripting language such as Bash, Python, or Ruby to automate tasks.
• Familiarity across common technology domain areas, such as hardware, software, networking, and operating systems.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

m/w/d