Germany Job Openings
Readly
Swedish Speaking Customer Success Agent - Freelance Part...
PART TIME & CONTRACT
November 12, 2024
Readly offers unlimited access to thousands of national and international magazines and newspapers, all in one app. We've partnered with 1,200+ world-famous publishers, providing readers with 7,500+ titles and over 210,000 back issues. Users across 50 markets have already read 83 million magazines. We're a value-driven ecosystem committed to bringing the magic of magazines into the digital future, with a mission to make trusted content available anytime, anywhere. Our goal is to boost journalistic content consumption through an innovative digital product, while minimizing our climate impact. With a dedicated team of 100+ professionals in Sweden, Germany and the UK, we're making magazines and trusted journalism more accessible than ever.
The role
We are looking for a Swedish Speaking Customer Success Agent to join our global Customer Success Team in Berlin. The role is a Freelance Part time position with the responsibility to contribute to the customer experience for one of our core markets, Sweden, and supporting our smaller markets across all channels, on a flexible schedule during peak periods. Our customers are one of our most important stakeholder groups and an essential influence in our Readly journey, and the Customer Success Agent is responsible for supporting our customers throughout their lifecycle in the respective territory.
What you will work on
-
Reply to customer requests via email and social media using our Customer Support tool and our Global Social Media Management tool
-
Provide excellent support and be our product and customer care expert across all channels (about 80% traditional customer support and 20% via social media)
-
Engage and interact with customers on social media platforms to nurture the community, assist with problem solving and strengthen our brand
-
Work closely with the Customer Success team to share learnings and discuss and solve issues
-
Be the voice of the customer and collaborate with different teams in the business
-
You are a well-rounded communicator with a strong work ethic and a passionate approach to customers, problem solving and product explanation
-
You have experience working with customers and knowledge about different communication channels, including social media
-
You have a customer centric mindset and experience working in a team
-
You are curious, passionate and driven in your personal and professional approach and are willing to develop, adapt and grow with an international team
-
You are fluent in spoken and written Swedish and our company language, English
Our values are based on passion, positivity and constant learning, and help us to motivate each other, celebrate together and give regular appreciation. We live in clear and open communication and approach every situation with an encouraging and constructive mindset.
Our people are, just like you, humble team players that have the courage to try new things and value transparency. You will be given a great deal of freedom and an opportunity to grow. Join a team that is passionate about our product, proud about the mission and purpose we have and ambitious to grow Readly further!
Interviews are conducted on an ongoing basis and we are looking for someone to join our team as soon as possible. Please apply by sending your CV and cover letter to tell us more about your motivations for this role.
New Job Alerts
Pwc Germany
Rechtsreferendar Legal (w/m/d)
Frankfurt am Main
FULL TIME & PART TIME
November 19, 2024
View Job Description
Pwc Germany
Praktikum / Werkstudent Legal (w/m/d)
Berlin
FULL TIME & PART TIME
November 19, 2024
View Job Description
implantcast
Ingenieur:in / Meister:in / Techniker:in als Teamleiter:in Finish Medizintechnik
Buxtehude
November 19, 2024
View Job Description
Pava Partners Germany AG
Vice President/Director M&A (m/w/d)
Leipzig
FULL TIME
November 19, 2024
View Job Description
Löwenstein Medical SE & Co. KG
Leiter entwicklungsbegleitendes Qualitätsmanagement für Medizinprodukte (m/w/d)
Hamburg
November 19, 2024
View Job Description
Havas Group
Werkstudent/in im Bereich Online/ Digital Marketing (all gender)
Frankfurt am Main
PART TIME
November 19, 2024
View Job DescriptionLooking for similar job?
Gallup
Project Lead - German & English speaking
Berlin
FULL TIME
October 7, 2024
View Job Description
G2 Recruitment
Junior Recruitment Consultant *English Speaking Role *
Munich
FULL TIME
October 6, 2024
View Job Description
Job Squad
Swedish Sales and Customer Support - Frankfurt (hybrid)
Stuttgart
October 22, 2024
View Job Description
Avanade
Front End Developer (f/m/d) for Customer Experience (German speaking) - Germany
Berlin
October 7, 2024
View Job Description
New Job Alerts
Pwc Germany
Rechtsreferendar Legal (w/m/d)
Frankfurt am Main
FULL TIME & PART TIME
November 19, 2024
View Job Description
Pwc Germany
Praktikum / Werkstudent Legal (w/m/d)
Berlin
FULL TIME & PART TIME
November 19, 2024
View Job Description
implantcast
Ingenieur:in / Meister:in / Techniker:in als Teamleiter:in Finish Medizintechnik
Buxtehude
November 19, 2024
View Job Description
Pava Partners Germany AG
Vice President/Director M&A (m/w/d)
Leipzig
FULL TIME
November 19, 2024
View Job Description
Löwenstein Medical SE & Co. KG
Leiter entwicklungsbegleitendes Qualitätsmanagement für Medizinprodukte (m/w/d)
Hamburg
November 19, 2024
View Job Description
Havas Group
Werkstudent/in im Bereich Online/ Digital Marketing (all gender)
Frankfurt am Main
PART TIME
November 19, 2024
View Job Description