Team Member Reception
Love travel and enjoy creating memories? Our Team Members at our Receptions are the beating heart of our hostels, and we’re looking for awesome people to join the team!
As one of our Reception Team Members, you’ll be a big part of our customer’s journeys, helping to check them in & out, offering help and advice when necessary, and managing reservations on our systems. If you think you’ve got what it takes to be an integral part of our team, apply here.
Essential requirements
You must:

• Be eligible or have all the necessary documentation to be legally employed in Germany
  
• All Documentation required by any Local/Regional/National certifying or governing bodies in which to operate legally within Germany
  
• Have an up-to-date/active bank account in your own name.
  
• Be able to converse Fluently in English.
  
• Have a fixed place of residence and live within a reasonable traveling distance of the unit.
  

Person Specification
Customer focus

• Be friendly, smiley, sociable, and welcoming to our customers, to create a great atmosphere.
  
• Remain calm, patient, and polite, if receiving customer feedback
  
• Be helpful and go out of your way to help our customers.
  

Drive

• Be confident and self-motivated.
  
• Demonstrate a passionate commitment to the business.
  
• Welcome and embrace change, with a positive attitude.
  
• Be able to work unsupervised in a busy environment.
  
• Be able to prioritise duties.
  

Personal integrity

• Be honest and reliable.
  
• Be trustworthy and respectful.
  
• Be immaculately dressed.
  
• Maintain excellent timekeeping and attendance.
  
• Be always professional.
  

Teamwork

• Always be a good team player.
  
• Build and maintain good relationships with all team members.
  
• Work together with the team to ensure that the pub is the best it can be.
  
• Be willing to take on jobs to balance the team workload.
  
• Be able to communicate well with people of all levels.
  
• Developing self and others
  
• Be motivated to learn and develop yourself.
  
• Seek feedback and invest time in personal development.
  
• Supervise, train, and develop others.
  
• Support, encourage, and motivate others.
  
• Coach, guide and give feedback to others.
  

Managing change

• Welcome and embrace change, with a positive attitude.
  
• Understand the need for change.
  
• Look for opportunities to improve areas of the pub and business.
  

Gaining commitment

• Communicate clearly to colleagues and customers.
  
• Gain commitment of others by using own knowledge.
  
• Act as a role model.
  

Analyzing and decision-making

• Understand information quickly and accurately.
  
• Resolve problems using current guidelines.
  
• Be able to work independently and know when to escalate issues.
  

Perks & Benefits Section:
Beds and Bars is an internationally-known travel brand that operates 21 backpacker hostels and 16 bars and pubs across Europe. If you want to work for a business that’s dedicated to building your skills and knowledge of the hospitality industry, then we could be the company for you.
Our industry-leading benefits include;

• 50% off Food and Drink in all of our bars
  
• 50% off St Christopher’s Inns accommodation in Europe (and other partners across the world)
  
• Industry-recognised training
  
• Regular incentives and trips away
  
• Employee of the Month, Quarter, and Year awards with cash rewards
  
• Free mental health support, counseling, and care
  
• Award-winning company development schemes
  

We love to work hard and play hard, and we’re always on the lookout for the next rising stars in hospitality. If you think you could be a good fit, please do get in touch!