Greece Job Openings

Public Group

Contact Center Technical Support Specialist

Kifisiá

August 21, 2024

The organization
Why Join Us? It's More Than a Job in Retail, It's Your Story.
At Public Group, we believe in the power of our people in a sustainable way. That's why we're not just focused on what you do, but who you become. We're committed to fueling your growth, because when you win, we all win. Imagine a place where you feel supported, valued, and empowered to make a real difference. A place where you can build a career you love, to leave your mark in our story!
Public Group strategically invests to create an ecosystem of innovative scaleups around its core Omnichannel Retail business, with the objective to provide exciting customer experiences powered by operational excellence. We bring together technology, talent & entrepreneurship to create value in the Greek market & society.
Our Omnichannel retail, in Greece and Cyprus, is the love brand Public, a Leading Omnichannel Home Living, Tech & Entertainment Retailer with long lasting heritage. Innovation is part of our DNA. Through our ecosystem of startups and organizations, - i Repair, Klarna, Douleutaras.gr, SVUUM, Bookvoice, BOX NOW, Instacar, our tech Public NEXT, Endeavour, Big PI, Metavallon, & Venture Friends - we offer pioneer services to our consumers. We operate 60 stores, 3 e Shops and an ecosystem of digital properties such as: public ticketing, public business and bookfriends.gr.
As a Contact Center Technical Support Specialist at Public Group, you will play an integral role within our customer team. Your role is crucial in ensuring that the contact center's technology infrastructure runs smoothly and efficiently. This position encompasses a wide range of responsibilities and requires a diverse set of skills to address the various technical challenges that can arise in a contact center environment.

Responsibilities:

Manage incoming and outgoing calls and providing technical support to existing customers.
Provide accurate information and practical solutions regarding the company's products and services.
Investigation of technical issues and guidance of clients for their resolution
Reassessment of pending repairs related to repairs in the resolution process.
Communication with the network of internal and external partners for the quick resolution and service of customers.

Requirements:

Familiar with technology.
Excellent communication skills, teamwork spirit and customer-centric perception
Experience and proficiency in call center technical customer support
Good use of oral and written communication.
Fluent use of both Greek and English language
Use of computers in a Windows environment (MS Office).
Ability to work in shifts.
Bachelor's degree from a university/technical institute or relevant field will consider a plus

What we offer:

Competitive compensation & benefits package
Bonus scheme
Life & Health insurance
Behavioral health programs
Dynamic work environment
Exciting opportunity to grow with the role
Great experience in a well-known and respected growing business
Linked In Learning account for continuous learning

Are you ready to be the next #Orange Gen maker?
Orange Gen, is our team of 2.200 people who are committed to cultivating an innovative retailtainment environment, supporting continuous development, and embracing flexibility—all while placing customer centricity at the forefront. We believe in fostering a culture that values your contributions, boosts your ambitions, and supports personal and professional growth. “Joy at Public” is our main motto which lies in creating a workplace where every individual is empowered to excel and evolve, always keeping the customer at the heart of our endeavors. We like to share our moments under the #Orange Team celebrating all team’s achievements and Orange Marks Stories!
All applications will be treated with the strictest confidentiality.

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