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The Customer Service Representative (CSR) will be responsible for providing support for a wide range of services. As the first point of contact, the CSR will represent the brand by delivering a low-effort experience and driving a complete resolution of the customer’s needs. The CSR will support customers, partners, and employees through a variety of channels, such as phone, email, and chat. Complex and out-of-scope work will be passed quickly to the next level of support.

DUTIES AND RESPONSIBILITIES

Handling and driving the resolution of the inbound requests coming through different channels (phone, chat, email, and web) and on different platforms.

Analyzing the problem and providing resolution by investigating potential solutions using troubleshooting skills and all available resources. When needed, handing over the case to different internal teams.

Training, educating, and guiding the customer on all supported applications as per the customer’s requirements.

Preparing the needed documentation.

Collaborating with internal and external stakeholders and organizations.

Delivering any other tasks assigned by the direct leader or manager.

QUALIFICATIONS AND REQUIREMENTS

Education

A university degree will be a plus.

Skills:
Computer savvy and confident in their ability to make full use of the Internet.

Strong listening skills to ensure a detailed understanding of the support request and remaining calm in stressful situations.

Strategic thinking, being decisive, identifying the root cause, and looking beyond the initial symptoms.

Focused on the outcome, ensuring a satisfactory resolution for the customer.

Understands customer and business needs and learns quickly and eagerly.

Is self-assured, self-motivated, and inspires others to succeed.

They are proactive and open to sharing information, and they are always looking for what is best for the customer.

Outstanding problem-solving abilities.

Empathy and related soft skills for establishing customer rapport.

Salary per position :
English Speakers - 1.000/1.100 gross

French/Spanish/Turkish/Italian Speakers - 1.200 gross

German Speakers - 1.500/1.600 gross

Dutch Speakers - 1.600 gross