Τοποθεσία Κέα πριν 17 ώρες Ημ. ανάρτησης πριν 17 ώρες Με κάποια εμπειρία Επίπεδο εμπειρίας Με κάποια εμπειρία Εποχιακός/ή Τύπος απασχόλησης Εποχιακός/ή Τουρισμός Κατηγορία θέσης Τουρισμός
At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

Shimmering in the depths of the azure Aegean Sea, a story-filled island of myths and marvels, One&Only Kéa Island emerges to honour untold beauty with authentic flavours of Greece. The warm Mediterranean hospitality is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

Job Summary

The One&Only Kea Island Hosts will provide, maximize and exceed Guest’s satisfaction by providing a very high-end personalized Resort Service while still offer a Warm, relaxed, yet refined ambiance with a sense of place. By liaising with other support Departments whenever necessary, the Concierges will perform all tasks in accordance with the standards established by the One&Only Kea Island. To provide prompt, efficient and responsive service to all Resort Guests, so as to achieve a high level of Guest satisfaction and organizational profitability in an environment of high individual morale. Being the first point of contact with Guests, the Concierge always creates an unforgettable first impression and project a favorable image of the Resort.

Key Duties and Responsibilities

The concierge takes ownership of his/ her dedicated guests from arrival until departure; ensuring the best practices and attention are extended. Provides prompt, courteous and efficient service to all Guests, so as to achieve a high level of guest satisfaction.

The Concierge focuses on all related activities that impact the overall guests experience from a resort perspective, offsite the in-villa activities.

Based on their language expertise, the concierge will be allocated a daily target of guests to service and create a personalized experience, while ensuring guests are comfortable to communicate and express preferences, likes, dislikes and allergies if any... and update the Guest Preference Management Program on the system.

As part of servicing the Grand Villas, Grand Sunset Residence, other notable guests and high-end repeaters, a talented concierge, language specialist, will be allocated for a dedicated guest’s Stay. The Concierge will make himself/ herself available to service the guests throughout their stay.

For all Grand Villas, Grand Sunset Residence, other notable guests and high-end repeaters, the Concierge will offer personalized welcome from the airport and assist guests with every need during their stay. Personalized fond farewell is also extended upon departure and at the airport as required.

will also assist the guests with the check-out procedure, assisting front desk and ensuring in-villa check-out for all Grand Villas and Grand Sunset.

Skills, Experience & Educational Requirements

English Level: Fluent

Education Level: Bachelor in Hotel Management or Technical or General Administration High School completed, desirable

Experience in the tourism sector at least 2 years.

Excellent verbal and written communication

Detailed and Service oriented

Intermediate/Advanced computer skills

General knowledge of MS Office

Multitasker and capable of working under pressure

Outstanding communication and interpersonal skills

Excellent organizational skills

Team player oriented

Reliable and result driven