Responsibilities

• Oversee the day-to-day operations of the reservations department, ensuring a smooth and efficient process for all guest bookings
• Manage a team of reservation agents, providing guidance, training, and support as needed
• Develop and implement procedures to improve the efficiency and accuracy of the reservations process
• Maintain a strong knowledge of the company's properties, amenities, and services in order to effectively assist guests with their bookings
• Monitor reservation trends and data to identify opportunities for maximizing revenue and occupancy
• Collaborate with other departments, such as sales and marketing, to ensure seamless coordination of guest bookings and special requests
• Handle guest inquiries and resolve any issues or complaints in a timely and professional manner

• At least 3 years of experience in a similar role within the hospitality industry
• Strong understanding of reservation systems and hotel operations
• Excellent communication and interpersonal skills
• Ability to lead and motivate a team
• Strong attention to detail and organizational skills
• Ability to work under pressure and meet deadlines
• Fluency in English, knowledge of additional languages will be considered as an asset

• Competitive salary and other benefits
• Advanced Opportunities for professional growth
• Accommodation (if necessary) and Board
• Transportation costs
• Participation in educational programs