Hong Kong Job Openings

Lenovo
Services Delivery Officer
FULL TIME
October 9, 2024
General Information
- Hong Kong
Why Work at Lenovo
Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our Story Hub.
Description and Requirements
- Respond to incoming inquiries via phone, email, chat, or online ticketing system
- Diagnose and resolve common IT-related issues in a timely manner
- Log and track support cases in the ticketing system
3. Remote troubleshooting and problem-solving:
- Perform remote diagnostics and troubleshooting to identify and resolve issues
- Provide step-by-step guidance to users to help them resolve problems independently
- Collaborate with internal teams (e.g., Service Management, Infrastructure Support, Internal IT etc) to ensure seamless issue resolution
- Liaise with external vendors or service providers as needed
- Hong Kong
- Hong Kong
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