Hong Kong Job Openings
Hong Kong Airlines
Supervisor, Solution Analyst
FULL TIME
September 4, 2024
Work type: Full time
Location: Hong Kong SAR
Categories: Maintenance & Engineering
- Gather system requirements from users and business owners, analyze customer needs, assess their technical environment and systems, and develop and implement customized solutions
- Assist clients in implementing technical solutions, and provide training and technical support to ensure smooth product deployment and usage
- Track industry technology trends, learn new technologies and advise clients on the latest technical recommendation
- Participate in the product development process, provide client feedback and technical suggestions to the development team, and promote continuous product optimization
- Resolve technical issues and challenges clients face, maintain customer satisfaction and build good relationships
- Assist the team leader in project/product architecture creation and management, plan and business or cross-project/product relationships and priorities
- Assist the team leader to take charge of a product line and manage the whole project/product life cycle from strategic planning to tactical activities
- Communicate effectively with business units and internal IT teams to ensure successful delivery/implementation of the product/systems and meet stakeholders’ expectations
- Perform other ad-hoc projects and tasks as assigned
- Bachelor’s degree or above in Computer Science, Information Technology, or related fields
- Certification in PMP is a plus
- At least 3 years' experience in business/systems analysis or 2 years in application development and support
- Previous exposure to airline operations knowledge
- Solid technical knowledge and familiarity with common technical solutions and IT systems
- Experience in system development, capable of understanding and analyzing complex technical issues to provide effective solutions to clients
- Excellent communication and presentation skills; able to communicate effectively with clients and teams
- Outstanding problem-solving skills and logical thinking ability, capable of quickly resolving technical challenges
- Project/Product Management experience or technical background (decode experience)
- Customer service orientation and strong teamwork spirit, able to work closely with teams to accomplish tasks
- Relevant industry or product domain work experience
- Possession of relevant technical certifications or training experiences
- Good command of spoken and written English and Chinese (including Putonghua)
- Immediate availability
Advertised: 01 Sep 2024
Applications close: 30 Sep 2024
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