Hungary Job Openings
Wibit Consulting & Services (WibitCS)
Advisor with German
Budapest
November 4, 2024
We are excited to announce an opportunity for motivated German and English-speaking Advisors to join our dedicated team in Budapest! This on-site role is perfect for individuals who thrive in a customer-focused environment and are eager to deliver exceptional service while growing their careers.
Position: Advisor (German and English)
Location: On-site in Budapest, Hungary
Employment Type: Full-time
Key Responsibilities
- Customer Support: Respond promptly and effectively to all customer inquiries, ensuring timely resolutions and high levels of satisfaction.
- Product Knowledge: Build and maintain comprehensive knowledge of the client’s products and services to provide accurate and informed assistance.
- Call Management: Log and manage calls within designated systems, ensuring all interactions are documented accurately and efficiently.
- Technical Troubleshooting: Assist customers with technical issues and usability questions, guiding them through effective solutions.
- Pre-Sales Assistance: Address inquiries related to products and technology, fostering a clear understanding of our offerings.
- Outstanding Service Delivery: Deliver exceptional customer service, identify sales leads, and enhance customer loyalty through meaningful interactions.
- Escalation Protocol: Recognize complex inquiries that require escalation and document essential information for further support.
- Performance Targets: Meet established KPIs related to call handling quality and actively contribute to service improvements.
- Feedback Gathering: Collect customer feedback to enhance service delivery and provide recommendations for improving first-contact resolution rates.
Requirements
- Language Skills: Native-level proficiency in German (both verbal and written) and C1 level English.
- Team Player: Bring a friendly and positive attitude with a strong sense of teamwork.
- Customer-Oriented: Demonstrate excellent interpersonal skills and a commitment to providing outstanding service.
- Communication Skills: Possess strong verbal and written communication abilities, with effective problem-solving skills.
- Adaptability: Be flexible and capable of making quick decisions in a fast-paced environment.
- Reliability: Be conscientious and detail-oriented, with a strong focus on accuracy.
- Empathy: Exhibit a genuine desire to assist customers and enhance their experience.
What We Offer
- Competitive Salary: Enjoy an attractive remuneration package along with performance-based bonuses.
- Relocation Assistance: Receive support for those relocating to Budapest to ensure a smooth transition.
- Comprehensive Training: Benefit from training provided from day one to equip you with the necessary skills and knowledge.
- Work Schedule: A balanced work week of 40 hours, Monday to Friday, from 9:00 AM to 5:30 PM, promoting a healthy work-life balance.
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