Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description

Job Description

Business Job Title: Credit & Collections Representative (Italian Speaker)

Career Band: 02

Career Track: Associate
Position Location: Budapest, Hungary

Number of Direct Reports: 0

Joining Thermo Fisher Scientific means being part of a team that values performance, quality, and innovation. As a global organization with $40 billion in revenues and a strong focus on R&D, we offer our employees the chance to do exciting work and make significant contributions to the world.

Position Summary:

The Credit & Collections Representative (Italian Speaker) collects debt from customers and manages credit limits for customer accounts. The role would suit a candidate with excellent rapport building ability, strong verbal and written communication skills and the ability and passion to achieve critical metrics.

Responsibilities:

• Perform checks and evaluate credit limits on new and existing customer accounts within the designated portfolio in line with company policy.
• Carry out procedures to place accounts on hold assigned accounts, and closely monitor them to ensure timely release of orders upon receipt of payment or appropriate evidence.
• Liaise with other departments and communicate credit hold or block decisions to all relevant parties.
• Update core systems manually to accurately reflect credit limits, hold status, etc.
• Proactively contact customers, primarily by telephone, to ensure invoice processing and timely payments have been scheduled.
• Plan and prioritise customer calls regularly to improve collections on the largest open invoices.
• Review customer accounts on a regular basis and make recommendations to the Team Leader to resolve sophisticated accounts.
• Engage with Sales, Customer Services and Team Leader to handle problematic accounts and resolve when accounts should be placed on hold.
• Log, review and handle customer complaints by collaborating closely with the relevant functions to ensure timely resolution.
• Allocate credits in consultation with Cash allocation team, Customer Services and customers.
• Consistently meet assigned targets and fulfil Service Level Agreements (SLAs).
• Ensure collection software is updated at all times with regards to actions taken, follow-ups needed, dispute reporting and most recent customer contact details.
• Ensure the performance of all tasks is carried out in accordance with company policies, internal controls and Sarbanes-Oxley requirements.
• Assist the cash application team where required (remittance request etc.).
• Assist with the company’s e-invoicing process, if relevant.
• Other additional duties or tasks may be assigned periodically by the Line Manager.

Skills & Qualifications Required:

You will engage with both internal and external customers, using strong communication skills to address issues, provide updates, and lead negotiations.

Proven attention to detail and accuracy.

Demonstrated proficiency in collaborating effectively with a wide range of people to achieve common goals.

Comfortable in a fast-paced environment.

Strong organisational and time management skills to ensure prioritisation and timely completion of tasks and efficiency in balancing multiple responsibilities simultaneously.

Problem-solving and analytical ability.

Qualifications and experience:

Proficient in English and Italian, any another European language is an advantage.
University or College degree / degree in accounting or finance is an advantage.
Experience in Microsoft Office software is required (Outlook, Excel, etc.).

Relevant software application experience is a plus (e.g., Oracle E1, SAP, CForia, etc.).

General credit control account administration experience is an advantage.

Previous experience in troubleshooting and resolving transactional issues and interacting effectively with both colleagues and customers is required.

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