Hungary Job Openings
MET Group
Enterprise Applications IT Specialist
Budapest
FULL TIME
November 6, 2024
MET Group is represented in 15 countries: Austria, Bulgaria, Croatia, France, Germany, Hungary, Italy, Romania, Serbia, Singapore, Slovakia, Spain, Switzerland, Turkey and Ukraine.
MET Group is present in 30 national gas markets and 39 international trading hubs. The Group has a significant end-consumer presence in Croatia, Italy, Hungary, Romania, Slovakia, and Spain.
MET Group has 1000+ permanent staff. The company is owned 90% by MET employees and 10% by Keppel Infrastructure, a wholly owned subsidiary of Keppel Corporation *.
Job Description
Responsible for tracking and monitoring application support tickets / inquiries, analyzing and resolving problems, troubleshooting incidents, testing / implementing corrective actions, following supplier deliverables, and maintaining user documentation. The role requires hands-on analytical, technical, problem solving and communication skills.
Essential responsibilities:
- Manage application user accounts by owning the complete user lifecycle (arrivals, departures, role changes, licenses, permissions).
- Own enterprise application incidents, user inquiries, technical troubleshooting and document ticket resolution steps in the company’s issue tracking system.
- Fix data inconsistencies, handle data flows and interfaces with other applications.
- Monitor systems health, proactively identify and implement corrective actions.
- Oversee the development of bug fixes and smaller enhancements, technically validate new versions, coordinate functional user testing, perform code deployment.
- Interact with external service providers on higher complexity tasks, follow-through on deadlines, ensure continuous communication.
- Build / maintain / develop deep functional and technical expertise in selective COTS application platforms and gain ability to perform basic business / functional tasks.
- Support application release deployments and continuous enhancements, liaise between internal / external techno-functional teams and support organizations.
- Gradually build capabilities to develop simple technical solutions, perform basic product configuration, and deliver low-code custom solutions.
Qualifications
- 2+ years experience in application configuration / technical support / end-user interaction / ticket management / problem resolution.
- Bachelor’s degree in computer science / business administration or an equivalent industry experience with practical domain knowledge.
- Very good English language skills, both verbal and written.
- Proficiency in MS Office Applications, and expertise in end-user application support.
- Structured, well organized, ability to manage multiple competing priorities.
- Work independently without continuous supervision, collaborate efficiently in teams.
- Results-focused, action-driven with an affinity to dive deep into technical details.
- Knowledge of document management / accounting / workflow applications and experience with the related business processes is a plus.
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