Overview: Responsibilities:

• Providing 2nd level German and English speaking telephonic and remote support to external and internal clients. (PCs, networks, network devices, user settings)
• End-to-end ticket handling (calls/ e-mails/ tickets/ requests/ incidents)
• Solving 2nd level problems in connection with MS Office applications, Windows OS systems, basic networking issues with the help of the knowledge base.
• Forwards more complex problems to next level of support.
• Dispatching tasks
• Administrate, update and log information in the ticket management system.
• Maintains direct contact with the client or ticket owner, informs them about the ticket status.
• Meeting SLAs

Qualifications:

• Min. B2 level GERMAN and at least basic ENGLISH
• MS OFFICE (Word, Excel, Power Point, Outlook) application knowledge
• Basic WINDOWS OS system knowledge
• service oriented approach
• self-reliance and self-confidence
• problem solving skills
• Willingness to work in 7*24 SHIFT system

• Dynamic and fast-growing company
• Multinational environment
• Professional development opportunities
• Challenges and exciting projects
• Supportive environment
• Outstanding teamwork
• Work-life balance
• Hybrid working opportunity
• Flexible approach
• Treating people with humanity