Azure cloud/Stack HCI SME

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2-3 days per week from an HPE office.

Job Description:


HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you.

What you’ll do:

The Azure SME implements effective infrastructure solutions and will be responsible for planning, designing, as well as supporting deployment efforts for our clients for the delivery of project-based assignments including proof-of-concept, analysis, design/architecture, deployment, and support.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Azure SME is primarily responsible for:

Azure Incident Management
This support role will sit behind a team of 1st and second line support teams and will be a 3rd line resolver for support tickets coming through from customers relating to the platforms, sharing knowledge with L1 & L2 Teams, ensuring any ticket achieve SLA and providing technical leadership to junior member of the team.

Service Delivery Automation
A modern support operation needs to be driven by automation. It is expected that as part of this role that the engineer will be looking to provide automated workflows or scripts to solve common issues with customer environments; Operational Procedure Documentation – The support engineer will be tasked with ensuring that all support operation procedures.
Provide escalation management –
The support is responsible for ensuring all technical issues received from clients are effectively escalated to either the professional service team or to Microsoft premier support to ensure a resolution can be found for customers.
Assists knowledge management –
The Engineer will lead in maintaining an environment conducive to exchanging and sharing knowledge internally.
Microsoft Technical Skills:
Microsoft Azure Architecture Skills (AZ-300 & AZ-301) /Azure Networking (Az-700)

What you need to bring :

• Minimum of 5 years of progressive experience in IT infrastructure solutions
• Minimum of 5 years of experience in Azure public cloud
• Minimum of 2 years of experience in in Azure Stack HCI.
• Minimum of 1 year experience in Azure monitoring tool.
• Minimum of 2 years of experience in Azure stack hardware management.
• Minimum of 4 years of experience deploying cloud-based infrastructure solutions
• Strong troubleshooting experience in Azure Infra and Azure network.
• Experienced with ITIL process.

• Deployment of Azure Active Directory with on-premises Active Directory integration
• Integration of network-to-network connectivity with Azure Virtual Network Gateways, Express Route, and vendor-specific VPN appliances
• Deployment of Azure networking, load balancing, and security technologies
• Deployment of storage services on Microsoft Azure
• Deployment of virtual machines on Microsoft Azure
• Migration of existing infrastructure resources to Microsoft Azure
• Implementation of locally redundant and geographically-redundant solutions
• Deployment of Azure Backup and Azure Site Recovery services
• Understands Role Based Access Controls and Identity Access Management policies
• Experience with network planning, design, and management
• Experience with network security concepts and practices
• Experience with Microsoft Windows Server troubleshooting.
• Experience with Microsoft SQL Server or equivalent relational database software
• Experience with backup, disaster recovery, and business continuity planning
• Demonstrates strong customer service orientation and ability to work in a team-oriented, collaborative environment
• Demonstrates strong written and verbal communication skills
• Demonstrates strong organizational and time management skills
• Desire to continuously learn new and emerging technologies

Desirable Skills:

• Docker Skills
• Azure Kubernetes skills
• Azure Devops

Accountability, Accountability, Action Planning, Active Learning (Inactive), Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Solutions, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more}
Health & Wellbeing
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.


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Job:
Services Job Level:
Expert
Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.


HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.