CMS Functional/BA, Analyst
The Customer & Marketing Offering Portfolio focuses on owning the commercial agenda through growth strategy, enhanced user experiences, and engagement through the entire customer lifecycle. Our Advertising, Marketing & Commerce team focuses on delivering marketing and growth objectives aligned with our clients’ brand values for measurable business growth. We implement and operate the technology platforms that enable personalized content, commerce and marketing user-centric experiences. In doing so, we transform our clients’ marketing and engagement operations into modern, data-driven, creatively focused organizations.
Work you’ll do

• Gather requirements by understanding & assessing user needs, objectives & pain points
• Translate business requirements into clear functional / technical specifications including clear use cases, user stories, workflows, design documents and similar documents
• Highlight / identify gaps in existing functionality / user requirements
• Support user acceptance testing (UAT) efforts, including test case development, test execution, and issue resolution
• Participate in solution design sessions providing insights and recommendations to ensure the proposed solutions align with business needs
• Facilitate communication and collaboration between business stakeholders and technical teams throughout the project lifecycle, including requirements validation, testing, and deployment
• Conduct impact analysis to assess the implications of proposed changes
• Participate in Agile development process and contribute to sprint planning, daily stand-ups, and retrospectives
• Develop change rationale and perform scoping assessments to determine the feasibility of potential changes
• Collaborate extensively across the organization, keep abreast of industry trends, continuously learn and adapt to new tools and techniques, and contribute to process improvement efforts

Qualifications and Experience

Required Skills:

• A Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related field is required. A Master's degree in a similar field would be a plus
• 2-5 years of experience in Business Analysis / as a Functional Analyst, with a focus on gathering requirements and designing solutions
• Knowledge of Service Now / Nuvolo across Nuvolo GXP Lab asset management and Service Now scripting
• Tools like Microsoft Visio, JIRA, Confluence, etc.
• Understanding of requirements, use cases, and specification for features
• Familiarity with project management methodologies
• Excellent communication and interpersonal skills, with the ability to effectively interact with stakeholders at all levels
• Self-motivated, with the ability to work independently and handle multiple tasks effectively
• Strong relationship building and team collaboration skills

Preferred Skills:

• Good understanding of service portals, workflow automation and the platform and enterprise architectures in Service Now
• Familiarity with design thinking methodologies, enabling the application of human-centered approaches to problem-solving, ideation, and innovation processes
• Certification in Business Analysis (e.g., CBAP, CCBA)

At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We provide our professionals with a variety of learning and networking opportunities, some of which are:

• Intensive trainings on latest technologies from eminent external trainers.
• Internal trainings and workshops.
• Subscriptions to prominent online training platforms, such as Lynda.
• Hackathons and tech challenges to exercise your front-end skills.
• Freedom to adopt and use the latest technologies in your live projects.
• Travel opportunity (wherever possible) to work at the client’s location or at our global offices.

Apart from the above, you will have access to DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the DU in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India

Benefits
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Our positive and supportive culture encourages our people to do their best every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer comprehensive well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead happy lives. Learn more about Life at Deloitte.
Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships that we have with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact on the world.

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Deloitte’s purpose is to make an impact that matters for our clients, our people, and in our communities. We are creating trust and confidence in a more equitable society. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. We are focusing our collective efforts to advance sustainability, equity, and trust that come to life through our core commitments. Learn more about Deloitte's purpose, commitments, and impact.

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.