Requirement Details
Years of Exp: 2 to 5 years
Notice Period: Immediate
job location: Bangalore (Work from Office):
We are looking for only Service Desk Role between 2-5 Years of Experience, only for Bangalore Location and looking only for Immediate Joiners, It will be Work from office JOB with Rotational Shifts, we Does not provide any CAB Facility, Interested Candidates can Read the JD and share to aweaz.pasha@wisseninfotech.com.
E: aweaz.pasha@wisseninfotech.com
Kindly Share the Below Details:
Total experience:
Relevant experience :
Notice period(LWD IF ANY)
Current CTC:
Expected CTC:
Current location:
Current Company (payroll name:)
JD-Position: Service Desk Location: Bangalore Role:

• Service desk –
• • Minimum 2 to 5 years of experience with IT Service Desk
• • Experience working with Global Team.
• • Manage and prioritise the solution of issues, queries, to maintain SLA on the support
• tickets.
• • Create user documents, including FAQ’s, workbooks, and manuals
• • Contribute to improving the overall experience and usage of the platforms
• • Revise existing processes of the department and, ideally, propose improvements
• Responsibilities
• • Serve as the initial point of contact for all end-user reported issues or requests.
• • Provide technical support primarily for external customers.
• • Deliver first-line telephone technical support for hardware, operating systems, sub
• systems, and/or applications
• • Utilize basic diagnostic techniques to identify problems, investigate causes, and
• recommend solutions for common failures.
• • Assume full ownership of end-user issues until resolution, ensuring follow-up as
• required by process mandates.
• • Follow escalation matrix to complex problems to desk side staff or other resolver
• groups
• • Maintain call quality and response times according to agreed SLAs, ensuring all cases
• are accurately updated in the system.

Kindly acknowledge this mail Wissen Info Tech Pvt Ltd , Established in 2000 in US, we have global offices in US, UK, Europe, Mexico, Middle East, and India, with best in class infrastructure and development facilities spread across the globe. We are an end to end solution provider in Banking & Financial Services, Telecom, Healthcare & Retail verticals and have successfully delivered $650 million worth of projects. We offer an array of services that includes Application Development, Quality Assurance, Infrastructure Management and ERP. Wissen is uniquely positioned to help you with your needs in building enterprise systems, adopting a visualisation and business intelligence stack or implementing a Digital strategy. Our expertise in a wide range of technologies such as Mobility, Analytics, Internet Of Things, Cloud Management Embedded Systems, Bigdata and Hadoop and Remote Infrastructure Management allow us to help you make an informed decision and leverage the most appropriate technology for the problem.
Wissen’s services include: Technology Consulting, Application Services, Systems Integration, Software Development, Maintenance, Re-engineering, Independent Testing Services, IT Infrastructure Services and Business Process Outsourcing. Wissen’s core practice areas are: Remote Database Administration, Web Services and IT infrastructure support. Wissen utilizes its multi location facilities and industry standards, such as ITIL to provide the ‘best-in-class’ cost-effective solutions that promise maximum returns on minimum IT spend. CMMI Level 3
Wissen Bangalore and Hyderabad Software development and services has been appraised at Level 3 of the CMMI Institute’s Capability Maturity Model Integration (CMMI)®. The appraisal was performed by Process Whirl Management Consulting Pvt.Ltd.
ISO 9001 and ISO 27001 Our offshore company in India, Wissen Infotech Private Ltd is an ISO 9001:2008 and ISO 27001:2013 certified company. Wissen’s two well-equipped development centers in India at Hyderabad (Telangana) and Bangalore (Karnataka) are certified by DNV-GL (Formerly DNV, ) in recognition of the Quality and Security processes followed at Wissen Development Centers. Visit .
Thanks for your time in investing a career opportunity with Wissen Infotech.
Kindly acknowledge the email to proceed further.
Regards,
Aweaz Pasha
Trainee-Talent Acquisition
M: 9738144394
E:
aweaz.pasha@wisseninfotech.com
W: www.wisseninfotech.com
Wissen | Driving Digital Transformation
A technology consultancy that drives digital innovation by connecting strategy and execution, helping global clients to strengthen their core technology.
www.wisseninfotech.com
Job Type: Full-time
Pay: Up to ₹700,000.00 per year
Benefits:

• Food provided
• Health insurance
• Life insurance
• Provident Fund

Shift:

• Rotational shift

Work Days:

• Monday to Friday

Experience:

• service desk: 2 years (Preferred)

Work Location: In person