About us:
Osb India (OSBI) is an offshore subsidiary of OSB Group. OSBI was incorporated in 2004 as a key part of the OSB Group’s business strategy to provide operational service support. OSBI works with the Group’s trading brands in the UK, providing exceptional customer support and service delivery to new and existing customers.

OSBI also prides itself on offering operational excellence by devising and utilizing process improvements and functional efficiencies.

1. Job Purpose
The L2 Support Analyst, Network and Telephony role will act as the last line of support for all incidents, requests, problems and changes associated to their area of infrastructure whilst also providing guidance, mentoring and cover to analysts and Heads of respectively.
The role is essential to the organisation and will be seen as a technical expert within their field, this would result in extensive involvement in project planning for future services as well as maintenance and upgrade planning for existing. As the technical lead the role holder would be expected to provide technical assurance for all changes within the remit of their technology tower and be accountable for the stability within their technologies.
The role would be seen as the last line of support in relation to the technology area of expertise.

2. Core Responsibilities

• Support Analyst specialism in technical functions providing support in the following areas: Network and Telephony.
• Mentoring support analysts and junior support staff inall aspects of their specialism, supporting the creation of knowledge articles and driving the opportunity to shift left.
• Fulfil incident, request, change and problem remediation against the agreed service levels. In addition to ensuring providing expertise for project delivery is considered.
• Maintain and manage standards for the Banks IT infrastructure and associated systems in line with industry best practice.
• Plan and implement all hardware and software upgrades, both from a technical & user perspective.
• Ensure that service management procedures are adhered to.
• Ensure that all network security management procedures are adhered to.
• Accountability for chosen security network and telephony appliances.
• Responsibility for maintenance, supporting config and firmware of all network and Telephony equipment within OSB.
• Create a maintenance roadmap for Network and Telephony devices that ensures compliance at defined levels.
• Work with the organisation in developing and executing continuous service improvements by ensuring any appropriate functionality and new technologies are identified and escalated to management.
• Deliver routine management, monitoring and reporting capabilities within your area of infrastructure. Implement changes order to maximise their effectiveness in conjunction with the other infrastructure teams.
• Create and maintain all infrastructure documentation as required.
• Where required review all technical input into new projects and initiatives where appropriate.
• Collaborate in delivery with Third Parties; ensure consistent standards are always met.
• Maintain the company’s compliance standards and own compliance training.
• Manage Technology stakeholder relationships both internally and externally to OSB to ensure all IT quality standards are met, IT project milestones are achieved and that OSB makes the most appropriate use of technology to support business success.
• Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations.

3. Experience Requirements

• 3-5 years previous experience in a complex corporate IT infrastructure role is essential.
• 3-5 years previous experience of support the following is essential: Network and telephony Technologies.
• 3-5 years previous experience working within a financial services or similar organisation is essential.
• Good test plan and testing experience in a broad range of network security protocols both IPV4/IPV6.
• Must have a good exposure to Access Layer & L2/L2 Protocols VLANs, STP, LACP, Routing, DHCP Server/Relay/Client, SFlow, HA & Cloud Technologies
• Must have a good exposure to AAA - Authentication, Authorization and Accounting
• Must have strong knowledge of Network Defense, Proxy, Firewalls, IDS, IPS, Encryption Solutions and Authentication Servers (LDAP,RADIUS, TACACS, RBAC, Local Auth etc., )
• Good knowledge of Next Generation Firewalls (e.g. Checkpoint, Palo Alto, Cisco) Strong knowledge of Load Balancing Solutions (e.g. F5 BIGIP LTM & GTM)
• 2-3 years previous experience required around supporting telecom technologies, Callmanager, Virtual IR, IPFX, IVR Payment System, Red Box
• 2-3 years relationship management experience with 3rd party providers

4. Knowledge Requirements

• Excellent knowledge of configuration around DNS, DHCP, Active directory, Domain controllers, DFS is essential.
• Excellent knowledge of configuring network appliances routers / switches is essential.
• Excellent knowledge of Windows Server (2008 >2016) is essential.
• Previous knowledge of Cisco management tools is essential.
• Previous knowledge of banking applications (mortgage quoting, savings and lending specific) is essential.

5. Required Qualifications/Certifications

• A Computer Science or equivalent technical degree or qualification (or 3 years + experience in a similar role) is essential.
• Good to have CCNA/CCNP etc.
• ITIL V3 foundation is good to have.

Why join OSBI?

We understand your career and how you progress is as unique as your individual personality. We've created a culture and an environment that encourages personal growth and offers our people opportunities to learn and succeed. Whether you're in the early stages of your career or already have an established profession, we're constantly seeking to hire talented individuals who want to make a difference and grow with us. We're a connected company working together to create a business in which we can all take pride and prosper.
If you want to know more about OSBI, please click on the website link: www.osb-india.com

To know more about OSBI culture please find us on Instagram @OSBINDIA

To find out more about the roles & updates please follow our Linked In Page www.linkedin.com/company/osbi.