If you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you! Competitive compensation packages and learning and development opportunities, ACV has what you need to advance to the next level in your career. We will continue to raise the bar every day by investing in our people and technology to help our customers succeed. We hire people who share our passion, bring innovative ideas to the table, and enjoy a collaborative atmosphere.

Who we are:
ACV is a technology company that has revolutionized how dealers buy and sell cars online. We are transforming the automotive industry. ACV Auctions Inc. (ACV), has applied innovation and user-designed, data driven applications and solutions. We are building the most trusted and efficient digital marketplace with datasolutions for sourcing, selling and managing used vehicles with transparency and comprehensive insights that were once unimaginable. We are disruptors of theindustry and we want you to join us on our journey. ACV’s network of brands includes ACV Auctions, ACV Transportation, Clear Car, MAX Digital and ACV Capital within its Marketplace Products, as well as, True360 and Data Services.

ACV Auctions is opening its new India Development Center in Chennai, India, and we’re looking for talented individuals to join our team. As we expand our platform, we’re offering a wide range of exciting opportunities across various roles. At ACV, we put people first and believe in the principles of trust and transparency. If you are looking for an opportunity to work with the best minds in the industry and solve unique business and technology problems? Look no further! Join us in shaping the future of the automotive marketplace!

At ACV we focus on the Health, Physical, Financial, Social and Emotional Wellness of our Teammates and to support this we offer industry leading benefits and wellness programs.

Who we are Looking for:
We are seeking a seasoned and highly motivated Manager, Data Annotation to lead our new team in Chennai, India. The Manager, Data Annotation will play a crucial role in ensuring the success of our annotation operations, focusing on delivering high-quality results efficiently. This role requires a strong leader who can manage, train, and inspire a team of annotators while ensuring that Monk AI's operational goals, in alignment with ACV Auctions' broader objectives, are consistently met.

What you will do:
Operational Leadership:

• Lead and Manage: Oversee the day-to-day operations of the Annotation team, ensuring that all tasks are completed accurately and on time.
• Result-Oriented Focus: Drive the team to achieve and exceed performance metrics related to quality, productivity, and turnaround times.
• Customer-Centric Approach: Treat Monk AI as a client, ensuring that the Indian team meets the company’s needs with a strong focus on delivering results.

Team Training and Development:

• Training: Develop and implement training programs to ensure all team members are equipped with the necessary skills and knowledge to perform at their best.
• Continuous Improvement: Regularly assess team performance and identify opportunities for further training and development, focusing on improving both speed and accuracy.

Performance Monitoring:

• Daily Monitoring: Track the team's production rate and quality metrics daily, using established tools to ensure compliance with SLAs.
• Quality Assurance: Be responsible for the quality of the annotations, ensuring that the team consistently meets or exceeds the quality SLA of 95% and strives for 100%.

Process Optimization:

• Efficiency Enhancements: Develop and share best practices and tips to improve the team’s productivity and accuracy.
• Problem Solving: Actively identify and address issues that may hinder the team's performance, proposing pragmatic solutions to keep operations running smoothly.

Feedback and Reporting:

• Centralize Feedback: Gather and relay feedback from the team to Monk AI, ensuring continuous communication and alignment with the company’s goals.
• Reporting: Provide regular updates to Monk AI and ACV Auctions on team performance, including production statistics, quality metrics, and any issues or challenges encountered.

Project Management:

• Scope and Resource Management: Ensure that all projects are properly scoped, and resources are managed effectively to meet deadlines and client expectations.
• Agile Response: Be prepared to manage urgent projects at short notice while maintaining the highest standards of quality.

What you will need:

• BS in Computer Science or a related technical discipline or equivalent practical experience
• 4+ years experience managing data labeling or annotation teams, working closely with the business stakeholders, producing reports, optimizing operational efficiencies of the team etc
• In addition to the management experience, at least 5+ years experience as an individual contributor actively working on data labeling or annotation projects with accuracy and high quality
• Proven experience in managing large-scale operations, particularly in data annotation or a similar field.
• Strong leadership skills with the ability to motivate and manage a team effectively.
• Excellent problem-solving abilities with a pragmatic approach to challenges.
• Experience with quality control and process optimization.
• Strong communication skills, both written and verbal.
• Ability to work under pressure and meet tight deadlines.
• High skills in Excel and Power Point.
• Familiarity with tools like Segments, Notion, Slack, and Google Suite is a plus.

Preferred Experience:

• Experience with AI is a major plus.
• Fluent in French #LI-RG1

Our Values
Trust & Transparency | People First | Positive Experiences | Calm Persistence | Never Settling

At ACV, we are committed to an inclusive culture in which every individual is welcomed and empowered to celebrate their true selves. We achieve this by fostering a work environment of acceptance and understanding that is free from discrimination. ACV is committed to being an equal opportunity employer regardless of sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires reasonable accommodation, please let us know.