ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development

As a Network Services Engineer, you will ensure and lead the stability, integrity, and efficient operation of IT Infrastructure and components and related technologies in support of core organizational functions.

The Role:

• Make recommendations to the Systems Engineering team in relation to resolving on-going problems within the ICON Global network.
• Partner with Service owners and Applications Support teams globally to call out issues related to Network and Unified Communications infrastructure.
• New projects – be a representative for new initiatives that involve technical discussions & work closely with the Infrastructure architecture team to ensure standards are adhered to across the organization.
• Prioritize and respond to Service Desk tickets as appropriate.
• Provide timely response to partner concerns in accordance with service level agreements (SLAs); act as technical partner concern and resource to junior team members.
• Research software and systems products and technologies to justify recommendations and support purchasing efforts.
• Participate in key process improvements as they relate to the core infrastructure services environment.
• Coordinate and collaborate with other functional areas within IT to ensure availability, reliability and scalability of corporate servers to meet business requirements.
• Provide off hours support through the use of a rotating on call procedure
• Work closely with all Operations teams globally to solve and remediate issues in a timely manner.
• Special projects as assigned.

You will need:

• Degree in IT.
• 2-3 years’ experience within a similar role in a fast paced environment.
• Working knowledge of various networking technologies including items such as: TCP/IP, LAN/WAN systems, telephony protocols and VPN technologies.

What ICON can offer you:

Visit our to read more about the benefits ICON offers.

ICON, including subsidiaries, is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.