India Job Openings
HSBC
Senior Client Services Manager - FTC 6 Months
Mumbai
FULL TIME
September 4, 2024
If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Global Liquidity and Cash Management is made up of almost 10,000 people, across more than 60 countries. The business is uniquely positioned to help clients make payments across borders, across currencies and regulations, quickly and cost effectively with dedicated in country and regional support. Our expertise in this area is repeatedly recognised by the industry’s most prominent publications and associations with numerous global, regional and country awards.
We are currently seeking an experienced professional to join the Global Payments Services team.
Principal Responsibilities
HSBC Bank has been at the forefront of Innovation in the cash management space and has been offering comprehensive range of new age solution for GBM and CMB clients globally. The bank has been recognised by industry’s most prominent publications and associations for its strength in combining innovation and service excellence with end-to-end customer solutions. HSBC GLCM serves as a core service provider for Commercial (CMB) and Global Banking (GBM) customers.
The jobholder is required to provide strategic direction for consistent delivery of top quality and market leading CS functions in country to achieve the overall business objective of revenue growth. The role is focused on achieving revenue retention, effective transactional advisory to other frontline teams, pro-active management of GPS service performance and increased clients’ usage of GPS products and solutions.
The jobholder is responsible for:
- To manage client queries and be responsible for retaining the HSBC wallet. One point spoc for all GPS requirements for the managed portfolio.
- Alignment with the global model and business objectives
- Working with CS Team leader of all CS initiatives including client communications, allocated staff training and development, technology implementation, client surveys etc.
- Contribute to the achievement of strategic direction given by CS Head for consistent delivery of top quality and market leading Client Service functions for regional/global clients
- Compliance with all applicable laws, regulations and Global Standards by the CS team;
- Contribute towards achievement of local/ regional/ global targets of CS.
- Support to the Team Leader GPS and Country Head of Client Management in driving a culture of long term, high quality needs-based solutions for Clients, setting a market leading standard for client service/ experience.
- Bachelor’s degree in business, related field or equivalent work experience
- Excellent knowledge and experience in managing client under Transaction Banking.
- Front line customer handling experience
- High commitment to service excellence and client relationship management
- Strong knowledge of back end Operations process.
- A passion for serving clients and managing clients.
- Strong interpersonal, influencing and communication skills
- Strong relationship-building skills
- Minimum 3-5 years of experience in transaction banking
- Experience of working in an International Global Banking environment
- Broad based knowledge of HSBC Group companies
- Mandatory to successfully complete Anti-Money Laundering and Sanctions training and post-course assessment, as required.
Link to Careers Site: Click HERE
You’ll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited, India
New Job Alerts
BCFORWARD TECHNOLOGIES PRIVATE LIMITED
Salesforce Developer
Indianapolis
FULL TIME & CONTRACT
September 21, 2024
View Job Description
Deloitte
GPSC CSS Subcontracts Senior Administrator
Indianapolis
FULL TIME
September 21, 2024
View Job Description
Lilly
AI Architect/Systems Engineer - Clinical Tech Transformation
Indianapolis
FULL TIME
September 20, 2024
View Job Description
Lilly
Business Analyst - Clinical Tech Transformation
Indianapolis
FULL TIME
September 20, 2024
View Job Description
Lilly
Associate -Project Management Divestiture Task Force
Indianapolis
FULL TIME
September 20, 2024
View Job DescriptionBCFORWARD INDIA TECHNOLOGIES PRIVATE LIMITED
Customer Care Agent
Indianapolis
FULL TIME & CONTRACT
September 20, 2024
View Job Description
OFFSHORE HCL GLOBAL SYSTEMS INDIA PRIVATE LIMITED
Equipment Mechanic Trainee
Indianapolis
CONTRACT
September 20, 2024
View Job DescriptionLooking for similar job?
Marriott International, Inc
Senior Associate Reservations
Chennai
FULL TIME
August 31, 2024
View Job Description
PUSHPSONS FIBROL Pvt.Ltd
Senior Technical Support Executive
FULL TIME
August 31, 2024
View Job DescriptionDigimonks Private Limited
Senior Sales Executive PAN INDIA
FULL TIME
August 31, 2024
View Job DescriptionSee What’s New: HSBC Job Opportunities
HSBC
Wholesale Chief Administrative Officer - Wholesale Banking
Singapore
FULL TIME
September 23, 2024
View Job Description
HSBC
Communications Manager - Global Functions (1 Year Contract)
Singapore
FULL TIME & CONTRACT
September 20, 2024
View Job Description
HSBC
CDD Manager - Wealth & Personal Banking
Singapore
FULL TIME
September 19, 2024
View Job Description
HSBC
Vice President, Client Solutions and Client Intelligence - Wealth & Personal Banking
Singapore
FULL TIME
September 13, 2024
View Job Description
HSBC
Manager, Client Management - Commercial Banking
Singapore
FULL TIME
September 12, 2024
View Job DescriptionNew Job Alerts
BCFORWARD TECHNOLOGIES PRIVATE LIMITED
Salesforce Developer
Indianapolis
FULL TIME & CONTRACT
September 21, 2024
View Job Description
Deloitte
GPSC CSS Subcontracts Senior Administrator
Indianapolis
FULL TIME
September 21, 2024
View Job Description
Lilly
AI Architect/Systems Engineer - Clinical Tech Transformation
Indianapolis
FULL TIME
September 20, 2024
View Job Description
Lilly
Business Analyst - Clinical Tech Transformation
Indianapolis
FULL TIME
September 20, 2024
View Job Description
Lilly
Associate -Project Management Divestiture Task Force
Indianapolis
FULL TIME
September 20, 2024
View Job DescriptionBCFORWARD INDIA TECHNOLOGIES PRIVATE LIMITED
Customer Care Agent
Indianapolis
FULL TIME & CONTRACT
September 20, 2024
View Job Description
OFFSHORE HCL GLOBAL SYSTEMS INDIA PRIVATE LIMITED
Equipment Mechanic Trainee
Indianapolis
CONTRACT
September 20, 2024
View Job Description