India Job Openings
Eclerx
Senior Process Manager - B&B
Mumbai
September 2, 2024
Billing and Brokerage- - Responsibilities
- Assisting analysts/senior analysts with query resolution & exceptions
- Client Management – establish self as a valued partner and work closely to achieve goals defined.
- Handling client escalations & independently managing back office operations
- Generate Management Information (daily/weekly/monthly)
- Managing Daily/Weekly/Monthly calls with the client
- Mentoring & grooming of new/existing team members
- Highlight risk/control issues within the process to Senior Managers and work on mitigating them
- Identifying PI opportunities and deliver benefits
- Identify RPA opportunities within the process
- Documentation and Change Management Lead various quality initiatives across processes managed
Minimum Qualifications-
- Graduation (B.Com, BBA, BBM, BCA) / Post Graduation (Mcom, MBA, PGDM)
- 9 to 13 years of experience in handling team of minimum 50 members and has good experience and knowledge of working in a brokerage function - LD Payables or Receivables, OTC Brokerage.
- Conceptualize, design and deliver high-quality solutions and insightful analysis on a variety of projects ranging in both complexity and scope.
- Knowledge of / prior experience with offshoring processes and methodologies highly preferred.
- Proven track record of managing complex Operations.
- Ability to meet client expectations with respect to SLAs, KPI and KRIs.
- Delivery of productivity gains and identify and implement process improvements.
- Possess strategic perspective, business acumen, action orientation and drive for results.
- Ability to present and lead client meetings with senior internal and external stakeholders.
- Ability to understand and analyze complex problems, methodically devise and present a solution, and apply sound judgment independently.
- Well-organized with ability to prioritize effectively and multi-task, while working independently. Track record of coping with pressured timelines and deliverables.
- Should be good with logical and quantitative abilities.
- Ability to manage and complete specific tasks with minimal direction
- Should be able to act fast and decisively when dealing with critical situations – ability to read situations and act in minutes
- Willingness to continuously learn, upgrade skills and stay relevant to business demands
- Excellent interpersonal skills – ability to network and earn confidence of diverse Client personnel plus interaction with and management of e Clerx India based operations team.
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