India Job Openings

Eclerx

Senior Process Manager - B&B

Mumbai

September 2, 2024

Job Title: Senior Process Manager
Billing and Brokerage- - Responsibilities

Assisting analysts/senior analysts with query resolution & exceptions
Client Management – establish self as a valued partner and work closely to achieve goals defined.
Handling client escalations & independently managing back office operations
Generate Management Information (daily/weekly/monthly)
Managing Daily/Weekly/Monthly calls with the client
Mentoring & grooming of new/existing team members
Highlight risk/control issues within the process to Senior Managers and work on mitigating them
Identifying PI opportunities and deliver benefits
Identify RPA opportunities within the process
Documentation and Change Management

Minimum Qualifications-

Graduation (B.Com, BBA, BBM, BCA) / Post Graduation (Mcom, MBA, PGDM)
9 to 13 years of experience in handling team of minimum 50 members and has good experience and knowledge of working in a brokerage function - LD Payables or Receivables, OTC Brokerage.
Conceptualize, design and deliver high-quality solutions and insightful analysis on a variety of projects ranging in both complexity and scope.
Knowledge of / prior experience with offshoring processes and methodologies highly preferred.
Proven track record of managing complex Operations.
Ability to meet client expectations with respect to SLAs, KPI and KRIs.
Delivery of productivity gains and identify and implement process improvements.
Possess strategic perspective, business acumen, action orientation and drive for results.
Ability to present and lead client meetings with senior internal and external stakeholders.
Ability to understand and analyze complex problems, methodically devise and present a solution, and apply sound judgment independently.
Well-organized with ability to prioritize effectively and multi-task, while working independently. Track record of coping with pressured timelines and deliverables.
Should be good with logical and quantitative abilities.

Preferred Qualifications-

Ability to manage and complete specific tasks with minimal direction
Should be able to act fast and decisively when dealing with critical situations – ability to read situations and act in minutes
Willingness to continuously learn, upgrade skills and stay relevant to business demands
Excellent interpersonal skills – ability to network and earn confidence of diverse Client personnel plus interaction with and management of e Clerx India based operations team.

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