India Job Openings
Stefanini, Inc
Senior UC Engineer
Gurgaon
FULL TIME
September 15, 2024
Description
- Implementation and management of the overall design, solution, and strategy of Black Rock's Unified Communications environment.
- Work with vendors, clients, carriers and technical staff on implementation, optimization, and security of the Unified Communications systems
- Work with internal and external teams to migrate CUCM to the Cisco Webex Calling (Dedicated Instance) platform
- Install and manage Cisco CUBE SBCs for SIP Trunking
- Conduct maintenance and upgrades on all UC infrastructure, while building and maintaining detailed runbooks and support documentation for routine maintenance
- Research, analyze, recommend, and implement new software, hardware, tools, systems and processes to provide a state-of-the-art collaboration experience
- Present to clients, upper management, and peers as it pertains to the Unified Communications technology roadmap, architecture, engineering, and provisioning
- Build solutions and implementation plans utilizing the appropriate internal and external resources and ensuring full involvement of business partners and communication to all stakeholders.
- Develop technical standards, define operational processes, and configuration best practices for UC infrastructure.
- Monitor the latest market trends and industrial landscape to discover opportunities to improve customer experience and reduce operating cost
- Manage UC system logging and provide performance metrics
- Provide incident management and support to critical issues escalated to UC Engineering
- Perform security review of UC Infrastructure and Applications
- Adhere to the design, programming, and application standards as setup by the company. Including compliance with all firm and departmental policies and procedures.
Required Skills
- 8+ years of experience in designing, configuring, implementing, and supporting Cisco Unified Communications solutions
- Advanced experience in designing, configuring and supporting Cisco Unified Communications infrastructure (CUCM, CUC, SME and IMP)
- Advanced knowledge of Cisco Dial Plan design and troubleshooting
- Knowledge of Cisco Webex and Webex Calling (Dedicated Instance) Platform including connectivity and trunking
- Strong Knowledge of Cisco Voice Gateways, CUBE, and Protocols (SIP, H.323 and MGCP)
- Knowledge of implementing Voice Security.
- Solid analytical skills which result in sound decisions, solutions, and recommendations
- Expertise in Technical documentation (System design documentations, HLD, LLD and Visio network diagrams
- Strong troubleshooting skills accompanying creating thinking to resolve complex issues.
- Must possess excellent customer service, follow up and organizational skills
- Outstanding written and verbal communications skills complemented by proven expertise in relationship building.
- Understanding of Change Management, ITIL standard methodologies and processes
- Knowledge of Networking technologies (Switches, Routers, F5 load balancers, DNS, Firewalls, Proxy Servers, Qo S)
- Experience with manufacturer/vendor support (raising cases, escalating)
- Knowledge of Python programming and SQL database queries
- Knowledge of IPC Unigy Trading Platform / Unigy Soft Turret is a plus
- Knowledge of Verint Voice Recording architecture, configuration, and user management is a plus
- Knowledge of MS Teams administration is a plus
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