Specialist-Customer Service Senior - Gateway Plaza - Days

Overview
Summary:
Under general supervision and according to established policies and procedures, the Senior Specialist facilitates consultations, referrals, admissions and appointments for physicians seeking access to the organization. Facilitation and communication regarding patient transfer calls, referral admissions and critical care transport. Provides physician referrals and facilitates appointment scheduling for consumers seeking care within the organization through a variety of different points of entry. Serves as primary point of contact for the organization marketing activities and performs fulfillment requirements, in partnership with marketing partners. Registers patients and/or customers for screenings and wellness classes. Works in a variety of electronic healthcare systems and is directly responsible for, but not limited to, explaining policies of the organization and department, providing general information, reviewing health information via Electronic Medical Record (EMR), scheduling appointments, pre-registering patients, communication to the clinic staff via the EMR and/or the telephone, facilitating access to nurse triage via EMR or live transfer if necessary, and functioning to support and provide immediate access and resolution for patients calling for referral services. Specializes in supporting the Primary Care Same Day Campaign and Telehealth partnerships that the Patient Access Center has with the health enterprise.
Requirements:

Qualifications for the Specialist-Customer Service Senior - Gateway Plaza - Days Role

Indiana University Health is Indiana’s most comprehensive health system, with 15 hospitals and nearly 40,000 team members serving Hoosiers across the state. Our partnership with the Indiana University School of Medicine gives our team members access to the very latest science and the very best training, advancing care for all. We’re looking for team members who share the things that matter most to us. People who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day. People who are always ready to apply themselves.