India Job Openings
Hero Moto Corp
Territory Manager- Customer Experience
Nāgpur
September 4, 2024
Location: Nagpur, MH, IN, 440001
Company: Hero Motocorp
The purpose of your role will be :
1. To ensure maximum customer connect to enhance customer experience
2. To facilitate Value added services to customer to enhance business penetration in order to generate more revenue
3. To implement Balanced Scorecard approach and points
4. To provide product support in the field
1. To drive revenue growth and maximisation of profitability in Dealer Service
2. To increase the Happiness Index (CEI & CES) and work on reducing the customer complaints by coordinating with all the stakeholders so that the end customer gets the delightful experience in the HMCL workshops
3. To ensure the timely submission of Warranty and FSC claims by the channel partners.
4. To reduction of non-claiming channel partners, reduce warranty rejection etc.
- BE / B Tech (Mech)
- Minimum 2-3 years as Territory manager in any OEM
- Knowledge of Product & Variants
- Knowledge of systems & processes at Hero & channel partner
- Channel Management
- Technical/Commercial skills (DMS & SAP)
- Proficiency in MS Office(Advanced Excel)
- Customer Complaint Management
- Inter-personal relationships/People Management Skills
- Effective Time Management
- Business Communication
- Effective Decision making
Job Segment: Field Sales, R&D, Developer, Sales, Research, Customer Service, Technology
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