The 3PL Warehouse Supervisor ensures that the Warehouse Associates meet customer's goals of quality and timeliness of shipments. As a direct link between the Warehouse Associates and the Warehouse Manager, this position oversees inbound and outbound operations. The supervisor is responsible for ensuring shipping requests are processed according to the customer requirements regarding storage, collection, and delivery of assets, including WGS (White Glove Shipments).
The supervisor is charged with planning for adequate labor to meet daily schedules and appropriately matching associates' skill with the duties of the job, in addition to ensuring productivity and quality goals are met on a daily, weekly & monthly basis through cross training efforts and maximizing efficiencies. The 3PL Warehouse Supervisor also ensures that all work is done according to safety and security guidelines, with particular attention to guidelines regarding hazardous materials and those mandated by the Department of Homeland Security.
The supervisor also quickly responds to customer complaints, tracks the cause of errors and reports crate damages. The Warehouse Supervisor works directly with the Warehouse Manager to identify methods to increase productivity and efficiency.
Key Outcomes Expected

• Establish and promote positive communication within Langham internal departments to increase collaboration and reduce inefficiencies.
• Ensure a team environment in the warehouse. Respond to e-mails and voice mails in a timely manner.
• Monitor associate performance and productivity to ensure order shipment instructions are followed by warehouse associates and freight forwarders.
• Approve associate timesheets according to required schedule and monitor time off.
• Key area responsibilities include: Shipments, Communication, Systems, Documentation, Cost/Continuous Improvement, and Quality.

Critical Skills, Knowledge and Abilities

• Demonstrates understanding of the transportation and warehousing industry from the logistics perspective, including fulfillment work.
• Able to supervise the overall process of a warehousing department or division, including setting and meeting schedules, prioritizing and following up on tasks, and performing responsibilities efficiently and timely (time management).
• Effective analytical, problem solving, and decision-making skills (can gather and analyze data and information and draw conclusions). Able to think logically and analytically.
• Able to read, interpret, and use forms and other visual instructions to perform required work.
• Able to prioritize, organize multiple tasks with differing timelines, manage time, and follow up. Performs responsibilities efficiently and timely.
• Proven ability to use ERP/TMS systems in a logistics environment.
• Proactive in anticipating and alerting others to problems with projects or processes.
• Proficient in operating all forms of forklift equipment.

Education and Experience

• High school diploma or GED required. Post-secondary education preferred.
• 1-3 years' experience with GMP temperature-controlled warehousing and distribution
• Ability to train on and pass knowledge tests on 21 CFR Parts 210 and 211 related requirements for GMP operations.
• Must be able to pass forklift certification training.

Physical Demands: Work is performed in a warehouse environment subject to temperature variances. It is expected that a supervisor spends at least 75% of their time on the warehouse floor.