What You'll Do :
What You’ll Need To Succeed :

• Bachelor’s degree in Business, Marketing, Communications, or a related field.
• 5+ years of experience in client engagement, customer success, or account management.
• Industry-specific experience in Fashion Retail Industry

• Excellent Communication: Clear and effective verbal and written communication skills to foster strong client relationships.
• Analytical Ability: Proficiency in using data to assess client engagement levels and to make data-driven decisions.
• Problem-Solving: Demonstrated ability to resolve complex client issues effectively and efficiently.
• Strategic Thinking: Ability to create and implement tailored engagement strategies to improve client retention and satisfaction.
• Interpersonal Skills: High emotional intelligence and ability to build rapport with clients and internal teams.
• Project Management: Ability to manage multiple projects and clients simultaneously with excellent organizational skills.

• Proficiency in CRM tools (e.g., Salesforce, Hub Spot) and customer engagement platforms.
• Familiarity with data analysis software (e.g., Excel, Power BI) and reporting tools.
• Experience with project management software (e.g., Asana, Trello) is advantageous.

• Client-focused and results-driven.
• Adaptable and able to work under pressure.
• Self-motivated and proactive in client engagement efforts.
• Strong ethical and professional standards.