Indonesia Job Openings
Tempo Scan Pacific
CLIENT SUPPORT MANAGER
Jakarta
November 3, 2024
Location: Jakarta
Job Responsibility:
- Act as a single point of contact between the company and the principal to accommodate the policy of the company while at the same time satisfying the need of the principals
- Negotiate with the principals to obtain any support necessary to increase sales, for example special discount for a certain customer or project, promotion for a certain product
- Coordinate with the principals at the Head Office level to solve any issues that cannot be handled at the Branch level
- Do business review for principal top executives on the semester or yearly basis (analysis of market and competitor data and provide suggestions)
- Conduct thorough analysis to sales and competitor data and information to provide recommendation for market opportunities, competitive insight and overall sales planning activities
- Coordinate with all internal relevant function in coping with arising operational issues
- Assign discount level for each product and customer based on the guidance from the principal to minimize dispute that may delay payment
- Assist finance to handle problems of claim settlement with the principals to minimize company`s loss
- Breakdown principals’ target by division to all branches to ensure target achievement
- Conduct demand planning/forecast by SKU to achieve the sufficient national-wide inventory level required
- Bachelor (S1) with minimum of 3 years of experience in Sales and Marketing at the managerial level, in pharmaceutical related company and handle consumer dan ethical product
- In-depth knowledge of marketing and business process
- Proficiency in data processing and analysis
- Competence in Interpersonal, relationship-building and networking skills; Multi-tasking; Time Management; team work and the ability to lead and motivate others
- English skill must be active
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