• Manages the delivery of Nokia products and / or services per the defined scope of customer contract with small / medium business volume and low / medium complexity and risk probability.

• Delivers the operational and project one BG / BUs scope to the customer.

• Ensures all project and operational management is in full alignment with Nokia Mode of Operation (Mo O), BG / BL guidelines and the PM@Nokia methodology.

• Plans customer project and keeps plan updated to reflect and anticipate changes by coordinating change management on all aspects affecting cost, scope, schedule and quality (CSSQ).

• Assures consistency among project financial, product and service forecast activities. Participates in pre-sales and sales process activities.

• Determines delivery approach alternatives and manages the selection of the final recommended approach to delivery.

• Ensures hand over from Sell to Execute and from Delivery to Care is done and monitors progress against it.

• Ensures project contract management process is initiated and executed.

• Defines the customisation of any global operational processes together with relevant point of contacts to meet project requirements (for example, network operations, supply chain, logistics, and acceptance).

• Manages the customer relationship during delivery and serves as the primary interface towards the customer in all activities-related to the own scope of the contract, including customer complaints, corrective actions, and changing requirements.

• Prepares a clear and effective communications plan and ensures proactive communication of all relevant information to the customer and to all stakeholders.

• Monitors and controls that the project is delivered within the approved budget, profitability forecast, and planned scope.

• Ensures that the project meets all objectives for quality and looks continuously for quality improvement and customer satisfaction.

• Actively applies appropriate best practices and lessons learned throughout the life of the project. Monitors, controls and reports KPIs defined in customer contract.

• Ensures data in all project-related tools and repositories is kept up-to-date and with high quality.

• Conducts thorough risk management for all project risks and opportunities.

• Seeks to define new opportunities to expand and renew contracts with the customer.

• Leads the project team and may perform some line manager responsibilities.

• Completes the project closure and / or handover as required (for example, complete contractual requirements, post calculation, lessons learned). (The term customer project refers generally to all forms of Nokia customer contracts, projects with a definitive start and end, and programs as collections of projects managed together for business benefits which may contain an ongoing operations business)

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