About Snap Innovations
Founded in 2011, Snap Innovations is an artificial intelligence, blockchain, financial trading, and technology solutions company. Our clients include blockchain companies, banks, brokers, hedge funds, and proprietary trading firms.
Our Mission
We are on a mission to discover new technologies and new ways of doing things. Through our advancements in technology, we want to make the world a better place.
Are you an enthusiastic individual looking to work for one of the leading financial technology companies?
Job Summary:
We are seeking a motivated and customer-focused individual to join our team as a Operation Executive. The ideal candidate will be fluent in both English and Mandarin (both spoken and written) and will play a crucial role in assisting our English and Mandarin-speaking clients. This position requires excellent communication skills, a strong understanding of our financial products, and the ability to provide top-notch service to ensure customer satisfaction.
What Will You Do At Snap Innovations?

• Collaborate with internal teams to resolve customer issues and improve overall service delivery.
• Maintain a deep understanding of our financial products and services to effectively address questions and concerns.
• Process and verify financial transactions, ensuring compliance with company policies and regulatory requirements.
• Maintain detailed and accurate customer records in our CRM system.
• Identify opportunities to enhance customer satisfaction and recommend improvements to our services.
• Participate in ongoing training and development programs to stay current with industry trends and company policies.
• Handle inbound and outbound customer inquiries via phone, email, and live chat, providing timely and accurate information regarding our services.

Our Ideal Candidates Would Have:

• Fluency in English and Mandarin (both spoken and written) is required.
• Previous experience in a customer service role, preferably in the financial services industry.
• Strong communication and interpersonal skills.
• Ability to work effectively in a fast-paced environment.
• Proficiency in using CRM systems and other customer service software.
• Excellent problem-solving skills and attention to detail.
• High school diploma or equivalent; a degree in finance, business, or a related field is a plus.

What else are waiting for you?

• Competitive salary
• Be a part of the future of financial technology by doing something meaningful.
• Great career development opportunities in a growing company
• Passionate and collaborative team
• Family-like environment
• Up-level your technical skills and capital market knowledge
• Multi-cultural environment

Does Snap Innovations sound like the place you want to work? Apply for a job today.
What you do today will determine your tomorrow!
Jenis Pekerjaan: Penuh Waktu