The Core Objectives:
- Monitor various company communication channels including call center, social media, web inquiries, etc., and respond appropriately promptly
- Gather feedback from our consumers and partners, observe front-line issues such as booking cancellation reasons, etc., and report promptly to the supervisor
- Perform ad-hoc tasks as required by the team to improve overall business such as market research, service quality audit, etc.
- Perform administrative tasks involving partner's account (credit top-up, changes in partner's information, etc.
Essential Experience / Criteria:
-Min D3 any major With GPA 2,75 -Min Fresh graduate and max 2 years in the same position (entry-level)
-Willing to work on the shifting schedule
-Experience in the customer service area (Preferred) -Clear Articulation and good communication in Bahasa
-Sense Of Empathy
-Able to set a friendly tone (Smiling Voice)
-Good analytical skill -Typing skill with WPM 50 & Accuracy 90%
-Fast response, effective and efficient in working
-Candidate familiar with operating and answering messages on Messenger -Able to work within a dynamic environment
-Vaccinated min 2 Dose
Jenis Pekerjaan: Kontrak