General Overview of the job:

• Monitor various company communication channels including call center, social media, web inquiries, etc., and respond appropriately in a timely manner
• Gather feedback from our consumers and partners, observe front-line issues such as booking cancellation reasons, etc. and report promptly to the supervisor
• Perform ad-hoc tasks as required by the team to improve overall business such as market research, service quality audit, etc.
• Perform administrative tasks involving partner's account (credit top-up, changes in partner's information, etc.

Essential Experience / Criteria:

• -Min D3 any major With GPA 2,75
• -Min Fresh graduate and max 2 years in the same position (entry-level)
• -Willing to work in the shifting schedule
• -Experience in the customer service area
• -Clear Articulation and good communication in Bahasa
• -Sense Of Empathy
• -Able to set a friendly tone (Smiling Voice)
• -Good analytical skill
• -Typing skill with WPM 50 & Accuracy 90%

Must have:
1. Basic Excel Skill (calculation, Quick calculation with Autosum, Simple data automation in cells, Format numbers, Create a table, Using manual function, Combine 2 columns or rows and able to use Google sheet
2. Fast response, effective and efficient in working
3. Candidate familiar with operating and answer messages on Messenger
4. Able to understand and answer the question in English.
Job Types: Full-time, Contract
Contract length: 12 months
Experience:

• CS Online/ Soc Med admin / CS Live Chat: 1 year (Preferred)