Job description
Product and Client Support Specialist (Healthcare)
The Specialist / Product and Client Support Specialist (Healthcare) is a key commercial role focused on delivering healthcare software solutions to customers and partners. This position collaborates with Sales and Product Management to meet customer needs.
Responsibilities

• Document and verify customer feedback/requirements
• Implement custom requirements for configurable products
• Lead testing and validation of custom requirements
• Handle customer feedback to shape the product roadmap
• Assist in the customer discovery process
• Introduce new features to existing customers
• Support new customer onboarding
• Maintain internal SOPs and customer manuals
• Contribute to the growth of a dynamic organization

Qualifications

• Bachelor's in Life Science, Nursing, or Biomedical Engineering
• 1-2 years of customer-facing experience in healthcare
• Interest in Health Tech and basic programming skills (HTML, CSS, Python, etc.)
• Familiarity with testing, validation, and deployment
• Strong collaboration and communication skills
• Ability to multitask and manage varying priorities
• Goal-oriented and resilient
• EXCELLENT ENGLISH COMMUNICATION SKILLS

INTERESTED APPLICANT SHOULD SEND THEIR APPLICATION TO: jace@axpara.com
SUBJECT TITLE : FULLNAME | Product and Client Support Specialist (Healthcare)
Job Type: Full-time
Application Question(s):

• Have you previously worked in a health care setting in the same function?
• how much is your asking salary?