Indonesia Job Openings
Axpara
Customer/Product Success Specialist (HEALTHCARE)
Jakarta
FULL TIME
November 3, 2024
Product and Client Support Specialist (Healthcare)
The Specialist / Product and Client Support Specialist (Healthcare) is a key commercial role focused on delivering healthcare software solutions to customers and partners. This position collaborates with Sales and Product Management to meet customer needs.
Responsibilities
- Document and verify customer feedback/requirements
- Implement custom requirements for configurable products
- Lead testing and validation of custom requirements
- Handle customer feedback to shape the product roadmap
- Assist in the customer discovery process
- Introduce new features to existing customers
- Support new customer onboarding
- Maintain internal SOPs and customer manuals
- Contribute to the growth of a dynamic organization
- Bachelor's in Life Science, Nursing, or Biomedical Engineering
- 1-2 years of customer-facing experience in healthcare
- Interest in Health Tech and basic programming skills (HTML, CSS, Python, etc.)
- Familiarity with testing, validation, and deployment
- Strong collaboration and communication skills
- Ability to multitask and manage varying priorities
- Goal-oriented and resilient
- EXCELLENT ENGLISH COMMUNICATION SKILLS
SUBJECT TITLE : FULLNAME | Product and Client Support Specialist (Healthcare)
Job Type: Full-time
Application Question(s):
- Have you previously worked in a health care setting in the same function?
- how much is your asking salary?
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