Location: Kuningan, Jakarta
Job Type: Full-Time (Contract)
Industry: IT solutions
Responsibilities:

• Provide IMAC, break-fix, and end-user support.
• Support manufacturing shop-floor handhelds, laptops, and scanners.
• Execute data collection and preservation for migrations/e Discovery.
• Deliver "Smart Hands and Feet" support for the Technology team on demand.
• Provide rack-and-stack support for infrastructure devices.
• Enable vendor access to site/communication rooms and data centers.
• Manage power shutdown maintenance, network devices, and servers.
• Oversee printer management and vendor coordination for print services.
• Ensure connectivity for LAN, Wi-Fi, video conferencing, and voice solutions.
• Troubleshoot IT devices and mobile support with advanced problem-solving skills.
• Manage IT asset lifecycle, including secure storage, imaging, and disposal.
• Support manufacturing/lab IT systems and specialized test equipment.
• Collaborate with multiple teams and OEMs on high-priority issues.

Qualifications:

• Minimum of 2 years’ experience in deskside support.
• Strong troubleshooting, communication, and customer support skills.
• Proficiency in MS Windows, MS Office, and business applications.
• Advanced knowledge of Mac OS & i OS, including imaging and deployment.
• Basic understanding of networking, telecom, and compute/storage.
• Knowledge of GMP/Gx P and experience in cleanroom/manufacturing environments.

Education:
- Diploma or degree in IT.
- ITIL or relevant certifications are a plus.
Jenis Pekerjaan: Kontrak
Panjang kontrak: 12 bulan