Director - Artificial Intelligence & Data - Financial Services - ID

Date: 9 Oct 2024

Service Line / Portfolios: Strategy, Growth & Innovation

Location:Jakarta, ID

• Enable omni-channel customer journey and experience design
• Operating model based on analytics practices
• Digital enablement and platform implementation

• Identifying client’s business requirements / overall strategy and vision, and any opportunities for efficiencies in existing process / service design
• Undertaking extensive desktop and on-the-ground research on various aspects relevant to our current and potential clients viz. market sizing, competitive benchmarking across channels, products, customer experience, digital capabilities, customer servicing, etc.
• Developing draft pitch proposals including storyboarding, data analysis, opportunity sizing, proposed team composition, project costing and fee estimates
• Using tech, human-centered design thinking and innovative approaches to solve business needs.
• Participating in team problem solving efforts and offer ideas to solve client issues.
• Facilitating client workshops to complete current state assessment and providing basis for future state design and rollout planning.
• Conducting relevant research, data analysis, and create reports.
• Maintaining responsibility for quality, completion, and accuracy of work products.
• Assessing restructuring operating models, organizational structures, and business processes to streamline core operations’ service delivery.
• Assisting in proposal development, as requested.
• Actively expanding consulting skills and professional development through training courses, mentoring, and daily interaction with Deloitte colleagues and clients.

• Lead from the front, acting as an exemplary role model of integrity for leaders at all levels; promote a strong sense of loyalty and followership as well as to energise others to perform at the highest level
• Build a high-performance culture by cultivating individual and team strengths; drive outstanding service, quality and stakeholder value, often through a mix of large cross-business and/or cross-border teams.
• Anticipate market and competitor trends to develop and deliver bold and innovative solutions that differentiates Deloitte from others.
• Build and maintain trust-based relationships with senior stakeholders and influencers, using highly developed influencing skills to drive positive impact in complex situations.
• Set and communicate strategic direction, excite people around the vision and align diverse, cross-business as well as cross-border teams to achieve success.
• Manage the development of a strong pipeline of diverse talent for current/ future success; own and drive a talent experience that differentiates Deloitte from others.
• Actively manages the business to deliver maximum value to Deloitte and to external stakeholders.
• Anticipate market and competitor trends to develop and deliver bold and innovative solutions that differentiates Deloitte.

• Bachelor or Masters' Degree in any relevant discipline.
• Minimum 15 years of working experience in the Consulting Industry within Financial Services clientele

• It would be great to have
  • Business problem solving in the banking or Insurance domain, using analytical tools i.e Machine Learning libraries, LLM (Large Language Model) such as Open AI, Anthrophyic, Google Bard.
  • Hands-on Experience in finding Data Science solutions, developing AI Models using ML Workbench (i.e PIVOTAL Cloudera, Ms Azure, NVDIA Omniverse)
  • Good foundation in Data Management, Data Governance (AI Model, ML Ops)
  • Banking domain analytics within mass market;
    • wealth or private banking sales & customer 360 analytics
    • fraud-compliance-risk analytics
    • operational productivity & capacity analytics
    • human resource analytics or various advanced analytical frameworks for SME / commercial banking
    • transaction banking, payments, etc.
    • Insurance Domain within Bancassurance, Life, General Insurance domain such as agency sales & distribution, customer acquisition & servicing analytics, claims processing, fraud, etc.

• It would be nice should you have
  • Good foundation in programming language i.e (at least one) R, Python, Scala
  • Certification with relevant to Cloud / Machine Learning / Artificial Intelligence.
  • Regional Financial Services Experience, across SEA
  • Strong client relationship skills, including an ability to independently engage with clients.
  • An appreciation of the consulting lifestyle and ability to travel (both locally and abroad) is a pre-requisite to fit our short-term and long-term project assignments
  
  

• Collaborate with clients to understand their business needs, challenges, and goals within the banking sector
• Lead or Manage:
  • Opportunity Management – RFI /Rf P Process, Solution Designing, Budgeting and Account Planning
  • Delivery Management – Project Management, Manage Project Team, Project P&L
  • Leadership - Mentor and coach team members, fostering their professional growth and development within the banking consulting domain
• Provide subject matter expertise in banking industry trends, regulations, and best practices to guide clients in making informed
• Collaborate with cross-functional teams, including data analysts, technology experts, and business development, to deliver comprehensive solutions to clients.
• Stay updated on emerging technologies, market trends, and regulatory changes affecting the banking industry to provide proactive advice to clients

Requisition ID: 105710