Indonesia Job Openings

DKSH

Engineer Technical Services

Jakarta

November 14, 2024

Location:Jakarta, ID, ID
Global Business Unit: TEC
Job Function: Engineering
Requisition Number: 166787
Description:
Job Summary
Act as company’s ambassador on customer side to provide all services and as key person for problem solving regarding to the equipment that salesman sold.
General Responsibilities
  • Responsible for customer Testing & Commissioning, Maintenance, Troubleshooting/Repair activities
  • Ensure the Customer Engineer competency needs and tools to fulfill the business’ requirements.
  • Ensure to fulfill customer’s requirements, project request, and site activities based on customer regulation.
  • Ensure all the required documents (forms, time sheet) are properly filled in and signed by customer.
  • Ensure Lo A and Do A within Service Department related to CE activities are in place.
  • Ensure the EHS KPIs are respected and implemented duirng site activities.
  • Preparing report: Site Report, Time Sheet.
  • Handle complaints and request from customer 24 hours on Call anytime regarding to the equipment problem.
  • Build customer loyalty and rapport.
  • Provide Technical Training Service on Class/On the Job Site every time Customer buy the new product.
  • Ensure to fulfill the SMT (service management tools) application regarding Engineer’s activities.
  • Build good relationship (teamwork) with engineers from Vertiv Regional in problem solutions.
Functional Skills and Knowledge
  • 90% Site Activities and 10% Office Activities
  • Minimum 2 years in similar business with site/project exposure in Data Center project
  • Product/solution knowledge
  • Electrical basic knowledge
  • UPS/ AC Precision (HVAC) Knowledge
  • Microsoft Office
  • Fluent in Bahasa Indonesia, English
  • Communication and negotiation skill
Education
  • Minimum D3 on Electrical/Electro/Industrial Engineering Field
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