Job Summary

General Responsibilities

• Responsible for customer Testing & Commissioning, Maintenance, Troubleshooting/Repair activities
• Ensure the Customer Engineer competency needs and tools to fulfill the business’ requirements.
• Ensure to fulfill customer’s requirements, project request, and site activities based on customer regulation.
• Ensure all the required documents (forms, time sheet) are properly filled in and signed by customer.
• Ensure Lo A and Do A within Service Department related to CE activities are in place.
• Ensure the EHS KPIs are respected and implemented duirng site activities.
• Preparing report: Site Report, Time Sheet.
• Handle complaints and request from customer 24 hours on Call anytime regarding to the equipment problem.
• Build customer loyalty and rapport.
• Provide Technical Training Service on Class/On the Job Site every time Customer buy the new product.
• Ensure to fulfill the SMT (service management tools) application regarding Engineer’s activities.
• Build good relationship (teamwork) with engineers from Vertiv Regional in problem solutions.

Functional Skills and Knowledge

• 90% Site Activities and 10% Office Activities
• Minimum 2 years in similar business with site/project exposure in Data Center project
• Product/solution knowledge
• Electrical basic knowledge
• UPS/ AC Precision (HVAC) Knowledge
• Microsoft Office
• Fluent in Bahasa Indonesia, English
• Communication and negotiation skill

Education

• Minimum D3 on Electrical/Electro/Industrial Engineering Field