Indonesia Job Openings

BCA SYARIAH

Frontliner / Customer Service Bank

Yogyakarta

FULL TIME

October 9, 2024

Kualifikasi :
Laki-laki atau Perempuan
Minimal pendidikan S1
Minimal usia 20 tahun dan maksimal 27 tahun
Memiliki pengalaman 1 tahun dalam bidang frontliner Perbankan
Customer Service
- Mendukung pemasaran produk (dana, jasa dan produk lainnya) dengan menawarkan alternatif produk yang tepat, sesuai dengan kebutuhan nasabah.
- Memberikan pelayanan yang berkualitas kepada nasabah yang datang ke cabang sesuai dengan ketentuan dan prosedur.
- Menggali kebutuhan nasabah.
- Memberikan informasi/penjelasan yang terkini kepada nasabah/non nasabah.
- Menerima dan memproses permohonan : pembukaan dan penutupan rekening. pemberian/pencabutan fasilitas, perubahan data nasabah dan data rekening, dan layanan jasa bank lainnya.
- Melakukan cross selling produk dan jasa.
- Melayani pertanyaan saldo dan mutasi rekening nasabah yang datang ke cabang.
- Melayani pencetakan transaksi/pengambilan buku Cek/BG, warkat tolakan kliring, rekening koran, dan hal-hal lain yang berhubungan dengan kepentingan nasabah.
- Membuat jurnal manual atas transaksi yang terjadi di Customer Service.
- Menangani dan menindaklanjuti keluhan/pengaduan nasabah.
Job Type: Full-time
Education:
  • SMA/SMU/SMK (Preferred)
Experience:
  • Customer Service: 1 year (Preferred)
Language:
  • English (Preferred)
  • Mandarin (Preferred)
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