Indonesia Job Openings
Marriott International, Inc
Guest Service Centre Attendant
Kuta
September 13, 2024
Job Number 24160564
Job Category Rooms & Guest Services Operations
Location The Laguna a Luxury Collection Resort & Spa Nusa Dua Bali, Kawasan Pariwisata Nusa Dua Lot N2, Nusa Dua, Bali, Indonesia VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
POSITION SUMMARY
Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe's most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.
From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination’s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Job Category Rooms & Guest Services Operations
Location The Laguna a Luxury Collection Resort & Spa Nusa Dua Bali, Kawasan Pariwisata Nusa Dua Lot N2, Nusa Dua, Bali, Indonesia VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
POSITION SUMMARY
Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe's most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.
From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination’s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
We regret to inform you that this job opportunity is no longer available as it has expired
New Job Alerts
PT SpanSet Indonesia
Sales LLC Lifting Load Control
Jakarta
FULL TIME
November 26, 2024
View Job Description
PT. Delamibrands Kharisma Busana
SPG Event Natal EXECUTIVE COLORBOX Jakarta Barat
Jakarta
CONTRACT
November 26, 2024
View Job Description
PT Bank KB Bukopin Tbk
Relationship Manager SME (RM SME SEMARANG)
Semarang
November 26, 2024
View Job DescriptionPT. Raksa Gamma Multidimensi Security
Staff Marketing
Bandung
FULL TIME
November 26, 2024
View Job DescriptionPT. Delamibrands Kharisma Busana
SPG Event Natal EXECUTIVE COLORBOX DEPOK
Jakarta
CONTRACT
November 26, 2024
View Job Description
PT. Swakarya Insan Mandiri
Operator Teknik - Cirebon
Cirebon
CONTRACT
November 26, 2024
View Job Description
PT Exa Mitra Solusi
Junior Coordinator Telemarketing
Jakarta
CONTRACT
November 26, 2024
View Job DescriptionLooking for similar job?
See What’s New: Marriott International, Inc Job Opportunities
Marriott International, Inc
Sales Coordinator 销售部协调员
FULL TIME
November 19, 2024
View Job DescriptionNew Job Alerts
PT SpanSet Indonesia
Sales LLC Lifting Load Control
Jakarta
FULL TIME
November 26, 2024
View Job Description
PT. Delamibrands Kharisma Busana
SPG Event Natal EXECUTIVE COLORBOX Jakarta Barat
Jakarta
CONTRACT
November 26, 2024
View Job Description
PT Bank KB Bukopin Tbk
Relationship Manager SME (RM SME SEMARANG)
Semarang
November 26, 2024
View Job DescriptionPT. Raksa Gamma Multidimensi Security
Staff Marketing
Bandung
FULL TIME
November 26, 2024
View Job DescriptionPT. Delamibrands Kharisma Busana
SPG Event Natal EXECUTIVE COLORBOX DEPOK
Jakarta
CONTRACT
November 26, 2024
View Job Description
PT. Swakarya Insan Mandiri
Operator Teknik - Cirebon
Cirebon
CONTRACT
November 26, 2024
View Job Description
PT Exa Mitra Solusi
Junior Coordinator Telemarketing
Jakarta
CONTRACT
November 26, 2024
View Job Description