Kreatifitas Sinergisme Teknoindo (KST) is a software company specialized in IT services and software product development. Among the key domains are retail, inventory-management, administration & back-office processing, manufacturing, e-commerce, and others.

Our headquarter is in Jakarta, with team members working from several cities in Indonesia. We work primarily with small and midsize businesses, with clients from across Asia and Australia.

Vision:
Our vision is to be a leading global IT company, trusted by its customers for consistently delivering quality software and service excellence; whilst at the same time also become a tech hub that educating and caring for its employees wellbeing, and collaborating with them for innovation and continuous improvement.

Culture:
We put both clients and employees at the centre of what we do. At KST, we encourage a proactive and open communication working culture.

Below are KST core values and competencies, a list of specific attributes and behaviours we care about the most. The more these values sound like you, and describe the people you want to work with, the more likely you will thrive at KST:

• Willing to Learn: You learn rapidly and eagerly
• Observant – You listen well and seek to understand before reacting
• Respect - You adapt your style, and collaborate effectively with people of diverse background and cultures
• Knowledgeable – You are good at using data, take smart risks and think strategically
• Excellent – You are reliable, demonstrate strong performance and thirst for excellence
• Teamwork – You contribute, nurture, and make time to help colleagues
• Humble – You are quietly confident and openly humble
• Integrity – You are known for authenticity, transparency, and admit mistakes freely
• Creative – You are curious, open minded in search of new ideas and suggest better approaches
• Service – You seek what is best for KST, rather than what is best for yourself or your group

The Supervisor IT Support will manage and oversee the IT Support team’s daily operations, providing both in-office and on-site support. The role requires a hands-on leader with a passion for IT hardware and software, excellent problem-solving skills, and a proactive approach.

Responsibilities:
Oversee the IT Support team’s daily operations, ensuring prompt and effective response to user issues.

Monitor and report on the overall performance of IT support operations, providing regular updates to Head of IT.

Develop and maintain IT support procedures, ensuring compliance with company policies and industry best practices.

Diagnose and resolve complex technical issues, applying innovative problem-solving techniques.

Conduct on-site assessments and troubleshooting for hardware and software issues that cannot be resolved remotely.

Provide guidance and support to IT support staff, assisting them in resolving challenging problems.
Qualifications

Bachelor’s degree in Information Technology, Computer Science, or a related field is preferred.

At least 3-5 years of experience in IT support or a related role, with at least 1-2 years in a supervisory or team lead position.

Strong knowledge of IT support operations, including ticketing systems, remote support tools, and IT service management (ITSM) frameworks.

Proficiency in troubleshooting and repairing a wide range of IT hardware and tailored software, including desktops, laptops, printers, and network devices.

Excellent communication and interpersonal skills, with the ability to interact effectively with all levels of the organization.

Strong organizational and time management skills, with the ability to prioritize tasks in a fast-paced environment.

A proactive, problem-solving attitude, with the ability to think critically.

Must reside in Jabodetabek and be available for on-site support as needed.