Customer Facing Engineer
· Are you looking for a role that utilizes your passion for technology?
· Are you interested in receiving unrivalled training?
· Are you interested in joining a team of outstanding technology professionals who, as trusted advisors and subject matter experts, help Microsoft Premier Enterprise Customers - enabling them to make the most out of their technology and moving their business forward?
Our Mission Statement
Customer Engineers provide technical leadership for Premier customers around the world to help ensure their IT environments are kept optimized and healthy. The focus is to do this in a proactive and consultative manner to avoid future issues. This includes guidance on best practices, risk assessments, migrations, and onsite, remote and dedicated support services.
What we do best
Customer Engineers provide various services to our Enterprise customers to increase systems availability, resolve critical issues, and ultimately improve the health of our customers’ environments. We consult with experienced technical staff to ensure they have the skills to troubleshoot and maintain their solution in line with Microsoft best practices. When things do go wrong we provide rapid on site expertise to resolve critical situations.
Customer Engineers deliver onsite and dedicated services for Microsoft’s Premier customers.
We need individuals that:

• Possess deep technical expertise in at least one technical specialty and can solve complex technical problems through sound, creative troubleshooting. You will also need to be able to examine possible workarounds and escalations as required.
• Set an example of excellence as a Microsoft representative, enhancing the company's image and reputation through your credibility, preparation, commitment, and first-class delivery.
• Demonstrate strong communication skills; ability to develop strategic on-going customer relationships, gain trust and respect for the company. Engineers must also possess strong technical writing, presentation and training skills.
• Enjoy team work, and actively contribute to their peer group as well as our customer account teams.
• Communicate at all levels from CIO to the technical staff on the ground.

Expertise Required
· Experience in the enterprise customer arena
· Face-to-face customer engagement skills
· Excellent written, oral and presentation skills
· Troubleshooting knowledge & skills
· Degree qualification or equivalent experience
· Good understanding of ITIL/Service Management
Technical Expertise Required
SQL Server & Data
The role requires depth knowledge in a number of the following technology areas:
Mandatory
· Strong with SQL Server Core/Engine – Concepts, Architecture, Performance, High Availability (Failover Cluster, Availability Group), Migration/Upgrade, Security, Maintenance, Well versed with evolution of SQL server & enhancements with each version of SQL server, Hands on & practical experiences.
· Data modeling and database design.
· Indexing strategy
· Performance Optimization and Tuning Capabilities
· Partitioning data implementations
· Metadata management and repository usage.
· Database schema creation and management.
· Backup and recovery.
· Ensuring data integrity.
· Ensuring High availability and Disaster recovery.
· SQL code reviews with ability to dissect query plan, T-SQL code
· Sargability of statements
· Procedural skills.
· Data security.
· Data Encryption
· Auditing
· Replication of data
· SQL Edition and version differences with discontinued and deprecated features
· Upgrade process
· Storage management techniques.
· Data Engine Capacity planning.
· General database management, Policy based management
· Extended events and Traces
· Basic Licensing and support scenarios
Secondary (Good to know & Extra Value):
Power BI & SSRS, SSIS, SSAS and Azure (Data services)
Nice to have
· Windows Failover Clustering
· SQL Server Reporting service
· SQL server Integration Service
· SQL Server Analysis Service
· Powershell
Job Type: Full-time
Experience:

• My SQL: 8 years (Required)
• Database administration: 10 years (Required)
• migration: 5 years (Required)
• Performance tuning and optimization: 5 years (Required)