Tada the Game-Changer in Loyalty and Retention!
Who We Are?
Tada is a B2B2C loyalty and rewards platform that helps businesses improve channel partner, customer, and employee retention, build loyalty, and drive growth. Founded in 2012, Tada offers unified solutions that create engaging and rewarding experiences.
As an Indonesian Saa S company with a global footprint, Tada has assisted 400+ local and international brands across various industries. Our game-changing loyalty solutions have also garnered numerous awards, solidifying our reputation as a leader in the sector.
Job Opportunities
Job Title: Program Operations
Department: Client Relation & Project Management
Working Arrangement: On-site
Information about the role:
This role is responsible for handling client needs in terms of administration, complaint handling, and coordinating with the area team
Key Responsibility
● Coordinate with the Area Team to collect outlet data
● Handle complaints related to the Star Troopers program
● Manage the master data of outlets and set targets per outlet
● Support the client with all requests related to the Star Troopers program
● Check the results of snap receipt submissions
● Prepare the required reporting for the client
● Provide training related to the Star Troopers program
Requirement
● Previous experience in an administrative or administrative support role is an advantage
● Proficiency in using office software such as Microsoft Office (Word, Excel, Power Point)
● Good verbal and written communication skills
● Ability to communicate effectively via email and phone
● Ability to work collaboratively with a team and interact with various parties in a professional manner
● Problem-solving skills and the ability to handle situations
● Attention to detail and accuracy in administrative tasks, such as data processing in Excel
Why You'll Love Working Here?
● Sabbatical Program: Recharge with our 15-day sabbatical leave every three years, acknowledging that long-term work can be demanding
● Growth Opportunities: We support your learning and development aspirations, both within and outside our organization, aiming to nurture an entrepreneurial spirit in our team.
● Unique Work Environment: Experience the unique blend of a mission-driven digital company with the innovative mindset of a start-up, enriched by our presence since 2012.
● Engagement Department: Get involved to refresh your mind with exciting activities outside the work to do.
● Laptop Ownership/Allowance: Choose between a company laptop or a laptop
● Celebrate With Us: We love to celebrate work anniversaries and birthdays
● Learning and lots of it. We promote vertical and lateral movement. It’s not uncommon for Tayo (that’s what we call our team) to move divisions two or three times throughout their career. We want people to learn new stuff that excites them.
● Sincere teamwork. This word isn’t officially in our values, but when I asked new joiners about what value they really feel at Tada that’s not stated on our wall, many mentioned that Tayo is really helpful and they can feel the ‘teamwork’ atmosphere
● Think and act like an owner is our value. But the truth is we don't want you to act like an owner, we want you to be a real owner. So for our top performers, we'd love to lure you into our stock options program
What We Do Not Promise
● We do not promise fixed working hours. Sometimes, projects and deadlines may require additional hours or flexibility.
● We do not promise unlimited resources or budgets. We may have to operate with limited resources and manage priorities carefully.
● We do not promise a pressure-free environment. There are often high demands and significant expectations for growth and success.
If you're ready for a challenge and eager to make a real impact and be the Leading Loyalty & Rewards Platform in the region, Take the leap and help us shape the future of loyalty and rewards!
Job Type: Full-time