Responsibilities

• 24/7 Transaction Alert Monitoring: You will oversee our round-the-clock transaction alert monitoring system, ensuring prompt identification and response to potential fraudulent activities.
• Dispute Management: You will manage dispute resolution processes across multiple countries and platforms, maintaining thresholds for various monitoring programs to ensure compliance and efficiency.
• Customer Complaint Handling: You will address and resolve customer complaints related to fraud, providing timely and effective solutions to daily escalations from Payment Channels (PC) and Publishers.
• AML Transaction Monitoring: You will participate in Anti-Money Laundering (AML) Transaction Monitoring, serving as a Level 2 investigator to identify, report suspicious activities, file and review ISTR.
• Process Optimization: You will optimize existing operational processes and contribute to projects aimed at implementing advanced fraud prevention measures.

Requirements

• 3+ years of experience in Risk Investigation/Operation work in an payments, ecommerce or Saa S company
• Attention to detail and identifying underlying patterns of Fraud
• Strong organizational, communication and project management skills
• Working proficiency in dispute management, evidence templating etc
• Working experience with at least one Payment channel portals
• SQL query knowledge is a plus
• Willing to work in a shifting schedule (24/7 rotating shift)

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  Benefits are reviewed and updated on a yearly basis