Israel Job Openings
PlaxidityX
Help Desk Specialist
Ramat Gan
August 12, 2024
Who are we?
Plaxidity X is a global leader in the automotive cyber security industry. We protect drivers & manufacturers from cyber attacks on their vehicles. We use top notch technology & have several products for inside & outside the car. Our growing team is built of talented thinkers and we are always looking for more!
Why Plaxidity X?
Key Responsibilities:
We are seeking a great team player with positive energies, to join our IT team!
During this role, you will play a crucial role in:
Requirements:
Advantages:
Certifications: AWS Cloud Architect, CCNA, and VMware certifications are considered a significant advantage.
Plaxidity X is a global leader in the automotive cyber security industry. We protect drivers & manufacturers from cyber attacks on their vehicles. We use top notch technology & have several products for inside & outside the car. Our growing team is built of talented thinkers and we are always looking for more!
Why Plaxidity X?
- You can be part of a leading company in the automotive industry
- You can help save lives
- You can work with cool challenging technology
- You can make an impact & help change the world
Key Responsibilities:
We are seeking a great team player with positive energies, to join our IT team!
During this role, you will play a crucial role in:
- Ownership of Onboarding/Offboarding: Lead and manage the IT aspects of employee onboarding and offboarding processes, ensuring seamless transitions for new hires and departures.
- IT Support Management: Actively monitor and promptly address IT support requests through the ticketing system, email, phone, and in-person interactions to ensure quick and effective issue resolution.
- Technical Support: Install, configure, and troubleshoot a range of systems including laptops, printers, operating systems (Windows, mac OS, Linux), servers, meeting rooms, and telephony equipment.
- Security and Maintenance: Perform regular maintenance and security tasks, including system patching, updates, upgrades, and backups, to uphold a secure and efficient IT infrastructure.
- User and License Management: Oversee user account administration and software license management to maintain compliance and optimize resource usage.
- IT Asset Management: Manage the IT asset inventory with precision, ensuring accurate tracking, reporting, and lifecycle management.
- Issue Resolution Follow-Up: Ensure IT issues are thoroughly resolved by following up with employees and providing any additional support as necessary.
Requirements:
- Experience: Minimum of 2 years of proven experience in IT support and help desk roles.
- Customer Service Orientation: Exceptional customer service skills, with strong communication and organizational abilities.
- Technical Proficiency: Robust technical skills with hands-on experience and a proactive, self-learning approach.
- Platform Expertise: Expertise in Windows, mac OS, and Linux operating systems.
- Software and Tools Experience: Proficient in using and managing Google Workspace, Office365, Jump Cloud, and Slack.
- Hardware Maintenance: Demonstrated experience in maintaining and troubleshooting laptops, servers, and other hardware components.
- Networking Knowledge: Solid understanding of networking and web protocols, including TCP/IP, UDP, IPsec, HTTP, and HTTPS.
- Team Collaboration: A collaborative team player with a positive attitude and enthusiasm for working in a dynamic environment.
- Self-Learner & Problem Solver: Ability to learn independently, think creatively, and approach problems with an out-of-the-box mindset.
- A Team player with positive energies! - MUST
Advantages:
Certifications: AWS Cloud Architect, CCNA, and VMware certifications are considered a significant advantage.
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