Are you an IT enthusiast with a knack for solving technical challenges? A team player eager to ensure our technology is always running at its best? If so, we want you on our team!
Join Pixellot as an IT Specialist & Support and play a crucial role in keeping our systems and team operating smoothly as we continue to revolutionize sports production!
Pixellot’s automated sports production solutions revolutionize traditional video capture, production, and distribution processes, enabling professional and amateur sports organizations to affordably cover and monetize their events.
We are looking for an IT Specialist & Support to manage our IT infrastructure and provide top-notch technical support to our team. In this role, you’ll be essential in maintaining our technology systems, supporting end-users, and ensuring a secure and efficient IT environment.
As part of your role, you will:

• Help Desk Support: Provide first-line technical support to employees, addressing hardware, software, and network issues. Manage and resolve IT tickets efficiently.
• Onboarding & Equipment Management: Install, configure, and troubleshoot end-user devices, software, and peripherals, including conference rooms and other office equipment. Ensure smooth onboarding for new employees.
• Security Enforcement: Implement and enforce the company’s security policies across all devices and users, ensuring compliance and security integrity.
• Technical Assistance: Respond to technical support requests in person, via ticketing systems, or over the phone, delivering timely and effective solutions.
• System & Network Troubleshooting: Diagnose and resolve system and network problems, including hardware and software faults.
• Documentation: Maintain and update internal IT procedures, ensuring accurate records of all technical processes.
• Equipment Maintenance: Configure and maintain all technical equipment, including computers, printers, and back-office systems.
• User & Permission Management: Manage users and permissions in platforms like Active Directory, Azure AD 365, Slack. Address hardware, software, and network-related issues promptly.
• IT Project Initiatives: Lead and participate in IT projects aimed at improving the efficiency and smooth functioning of employees, ensuring alignment with business objectives.
• Continuous Improvement: Stay updated on industry trends and advancements to recommend and implement improvements in IT systems.

You should bring with you:

• Analytical Skills: Strong problem-solving abilities with a proactive attitude towards learning and improvement.
• Experience: Proven experience in a Help Desk or IT Support Specialist role.
• Service Orientation: High service awareness, ability to work independently, and strong communication and collaboration skills.
• Platform Expertise: Proficient in managing end-user desktop applications on Windows OS, Mac OS, and cloud-based services like Azure Active Directory (Entra), Office 365, and SSO.
• Cross-Platform Support: Ability to provide support across Windows, Linux, and Mac environments.
• Language Skills: Fluent in Hebrew and English, both verbal and written.

Nice to Have:

• Atlassian Products: Experience with Jira, Confluence, or other Atlassian tools.
• Linux Experience: Familiarity with Linux systems.
• Apple Mac Books: Experience with Mac Book administration and support.
• Office 365: Advanced experience with Office 365 products.
• Endpoint Security: Experience with endpoint security solutions.